After Sales Coordinator

**Location**: Benelux, Brussel - Zellik
**Title**:After Sales Coordinator Benelux

**Reporting to**: Service Director Benelux

At Glory Global Solutions, innovation is at the heart of what we do. We bring real innovation to our customers, through technology, process and our people. Through our innovation, we fundamentally change the way cash moves across operations, how staff work, how customers are engaged and the ways in which businesses connect their cash management systems.
Working from more than 20 countries, over 2,500 professionals and specialists deploy knowledge, skills, resources and technology, to ensure that cash moves seamlessly throughout operations, significantly reducing cost whilst transforming staff productivity. Further business development and support through our network of 130 business partners delivers local expertise and understanding worldwide.

**MAIN PURPOSE**

The role of the After Sales Coordinator is to guarantee customer satisfaction by ensuring a timely and correct delivery / processing of the finished goods, software and consumables towards our customers.

**KEY RESPONSIBILITIES**
- Coordinate and process customer orders for equipment, software and consumables
- Finalise signed customer orders from CRM, including problem solving
- Manage and maintain customer information through Know Your Customer process
- Sales Order Acknowledgement and pre-sales order invoicing
- Manage logistics flow from central warehouse towards final customer
- Organise with Service team: Site Survey, Prepare for Installation and final installation by our logistic partner
- Coordinate and process back-orders and open order reports
- Ensure (qualitative and quantitative) communication between sales, solutions and service teams
- Process sales order invoicing for equipment, software and consumables
- Manage signed contracts for loan equipment and related branch plant inventory mutations
- Establish weekly and monthly order intake and update reports
- Inventory management at logistic partners including stock take
- To be supportive and backup for demand planning and Procurement
- To be supportive and backup for large roll out installation management

**REQUIRED SKILLS AND QUALIFICATIONS**
- Bachelor in business management
- 2 years proven experience in a similar role in Sales Support
- Highly proficient in spoken and written French, Dutch and English.
- Sales oriented and commercial skills
- Proven experience using ERP systems. Knowledge of Oracle ERP is an advantage
- Good interpersonal and communication skills
- Process orientated

**BEHAVIOURS**
- Be proactive in managing issues and actively searching for solutions
- Ability to work independently
- Learns from others about matters within their own field of specialty and applies them
- Shares knowledge, ideas and views with others
- Able to prioritise
- Recognises and gathers important data and puts them in context