IT Support Specialist
Il y a 4 mois
**Job description**
- **Position: IT Support Engineer L1**:
- **Working Hours: Full-Time (5DPW)**:
- **Start Date: As soon as possible**:
- **Required support: On-site**:
- **Employment Type: Fixed Term Contract**:
- **Preferred Contract: B2B with Sharp Brains Limited (UK) - you should be eligible to contract/file your taxes yourself. (As Self Employed / Contractor or through an Umbrella company)**
IT Support Engineer will provide day to day local
**Position Responsibilities and Functions**:
a. Provide First/second level contact and problem resolution for customer issues.
b. Work with Third Party Vendors to remediate complex AV issues as needed.
c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents.
**Qualifications and Skills**
a. Bachelor’s Degree or equivalent in Computer Science or related field.
b. CompTIA A+, Microsoft Certified Professional (MCP) or better.
c. Minimum of 18 months years of IT experience.
d. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f. Proven analytical, troubleshooting and problem-solving skills.
**Language Skills**:
- Proficiency in speaking English
- Local language proficiency at least C1 level or native proficienc**y**
**Benefits**:
- Competitive salary based on experience
- Opportunities for professional development and training
- Potential for career growth and advancement within the organization
- Dynamic and innovative work environment with a focus on teamwork and collaboration
**Job Type**: Contract
Contract length: 12 months
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