Support Specialist, IT Level Ii
Il y a 2 mois
**IT Support Specialist - Level 2**
**Purpose of the role**:
The IT Support Specialist Level 2 is responsible for providing intermediate technical support to end-users, managing more complex technical issues, and assisting with IT projects. This role requires a deeper technical knowledge and the ability to handle a wider range of IT challenges.
**Our joint mission**:
Lightspeed powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed
**Role**:
- Contribute regularly to IT Projects and Initiatives.
- Partner with Level 1 and 3 teammates as well as other teams within IT to troubleshoot and escalate issues.
- Maintain accurate records of hardware and software inventory.
- Assist with routine IT maintenance tasks.
- Manage and Administer user access requests.
- Provide technical support to Level 1 technicians, end-users and executive leadership.
- Act as a point of escalation from level 1, diagnose and troubleshoot complex IT issues, including Voice and Data and Network problems.
- Maintain knowledge of all IT compliance requirements and responsibilities.
- Collaborate with other teams both inside and outside of IT on initiatives and issues.
- Maintain and update the organization's IT knowledge base.
- Train Level 1 technicians on new technologies and procedures.
**And a little bit of....**:
- Host large meetings and company events.
- Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.
**KPI's**:
**How you will know you are kicking ass**:
- Project Tasks are completed within deadlines, with frequent updates to stakeholders and Project Managers.
- Business Escalations are handled with urgency and resolved properly.
- Interactions with other departments and IT teams, whether for collaboration or escalation, are built on a foundation of professionalism and partnership.
- Configuration Requests are completed without errors.
- Large Video Conferencing meetings are hosted with mínimal technical disruptions.
- Communications with business stakeholders and VIPs are clear and professional.
**Experience**:
- Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred.
- Proficiency in Windows and Mac OS environments.
- 1 - 3 years of experience in IT Support.
**Attributes & Skills**:
**What will help you kick ass in this role?**
- Strong troubleshooting and problem-solving skills, with high attention to detail.
- Focus on outcomes.
- An ownership mindset towards projects and tasks.
- Excellent communication and customer service skills.
- Ability to work independently and within a team.
**Some things that we all do**:
**MAKE IT HAPPEN**
We strive for meaningful results.
We own both our successes and setbacks along the way.
We stay curious, act boldly, and check our blind spots.
We only look back to learn.
**MAKE IT TOGETHER**
We win and celebrate as a team.
We help each other grow by bringing out the best in each other.
We work together to take on impossible challenges with energy and positivity.
We know when to set a new direction, and we all row together.
**MAKE IT HUMAN**
We bring our authentic selves to work, and we create space for everyone to succeed.
We support, trust, and respect each other.
We welcome each other's unique perspectives as we recognize we are all essential parts of something bigger.
We communicate kindly and candidly.
**MAKE IT ABOUT THE CUSTOMERS**
Period.
**MAKE IT DATA DRIVEN**
We choose to assess rather than assume.
We champion analysis over anecdotes, but remain open-minded.
We ask the hard questions, consider the context, and make informed decisions.
**MAKE IT MATTER**
We measure ourselves by our impact.
We are deliberate and strategic about what we do, and what we do not do.
We identify creative solutions to new problems and blaze new paths.
We deploy our resources thoughtfully, all acting as owners.
**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communitie
-
Support Specialist, IT Level Ii
Il y a 2 mois
Gent, Belgique Lightspeed Temps pleinIT Support Specialist - Level 2 Purpose of the role The IT Support Specialist Level 2 is responsible for providing intermediate technical support to end-users, managing more complex technical issues, and assisting with IT projects. This role requires a deeper technical knowledge and the ability to handle a wider range of IT challenges. Our joint...
-
IT Support
Il y a 6 mois
Gent, Belgique Sharp Brains Ltd Temps pleinSharp Brains is an IT Services & Solutions Provider based in the UK. We offer on-demand and managed technical support around the globe and around the clock. Our mission is to deliver IT Services & Solutions Globally, and our vision is to be the most innovative IT Managed Services Provider. Our values are Trust, Grow Confidence, and Expertise in a safe and...
-
IT Support Specialist
Il y a 3 mois
Gent, Belgique Sharp Brains Ltd Temps plein**Job description** - **Position: IT Support Engineer L1**: - **Working Hours: Full-Time (5DPW)**: - **Start Date: As soon as possible**: - **Required support: On-site**: - **Employment Type: Fixed Term Contract**: - **Preferred Contract: B2B with Sharp Brains Limited (UK) - you should be eligible to contract/file your taxes yourself. (As Self Employed...
-
Prevention Advisor
Il y a 3 mois
Gent, Belgique Tailormade Logistics Belgium Temps plein**Company**: What’s next? Tailormade Logistics, **TML, not just a transport and logistics company**.*** As the **fastest growing** serviceprovider** in the Belgian logistics sector, we create personalised and innovative services for our customers every day. What makes TML unique? Our success lies in our **motivated and professional teams**, who approach...
-
IT Support Specialist
Il y a 5 mois
Gent, Belgique X2O Temps pleinKlaar voor een uitdagende job als IT Support Specialist bij X²O badkamers? Lees dan snel verder! **Meer over de job** - Als IT Support Specialist neem je een proactieve rol op in het ondersteunen van business en ICT. Hierbij volg je binnenkomende tickets op van onze collega’s op HQ en in onze showrooms in drie landen. - Je werkt samen met je collega’s,...
-
Desktop Support
Il y a 6 mois
Gent, Belgique Sharp Brains Ltd Temps plein1. The Deskside engineer will be L1 Skill level with at least 1-2 Years of relevant xperience 3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals. 4. Handle basic issues related to network end-user devices' security practices and antivirus programs. 5. Ensure that all computers and networks systems run...
-
IT Support Specialist
Il y a 6 mois
Gent, Belgique vind! Temps plein**Intro**: Ben jij een gedreven IT support specialist die op zoek gaat naar een volgende uitdaging binnen een groeiend bedrijf? Ben jij een teamspeler en is het jouw doel om mensen te helpen? Is IT een echte passie voor jou? 3 x volmondig ‘ja’ geantwoord? Word lid van ons team en zet de volgende stap in jouw professionele...
-
Preventieadviseur (Niveau Ii)
Il y a 3 mois
Gent, Belgique Tailormade Logistics Belgium Temps plein**Onderneming**: What’s next? **Tailormade Logistics, **TML, not just a transport and logistics company**.** Als **snelst groeiende dienstverlener** binnen de Belgische logistieke sector creëren we dagelijks een **gepersonaliseerde en innovatieve dienstverlening** voor onze klanten. Wat maakt TML uniek? Ons succes schuilt in onze **gemotiveerde en...
-
IT Support
Il y a 6 mois
Gent, Belgique EnergyVision Temps plein_Ben jij gepassioneerd door IT? Krijg jij voldoening uit een ondersteunende rol? Kan iedereen bij jou terecht met vragen rond IT? _ **Ons team** EnergyVision brengt duurzame energie-oplossingen naar de huizen en/of bedrijven van onze klanten. Zo plaatsen we zonnepanelen, laadpalen of andere technieken zonder dat de klant één euro hoeft te investeren....
-
IT Support Lead, Belgium
Il y a 5 mois
Gent, Belgique Avanade Temps plein'Together we go beyond' Avanade Belgium is a growing company and part of Accenture and Microsoft in Belgium and globally. In other words, we all have the advantages of a smaller organization, but we also benefit from our global network. As an IT Support, you will assist with technical support for employees, primarily in Belgium. You will support hardware...
-
IT Support
Il y a 6 mois
Gent, Belgique EnergyVision Temps plein_Hebben hard - en software geen geheimen voor jou? Kan iedereen bij jou terecht met vragen rond IT?_ **Ons team** EnergyVision brengt duurzame energie-oplossingen naar de huizen en/of bedrijven van onze klanten. Zo plaatsen we zonnepanelen, laadpalen of andere technieken zonder dat de klant één euro hoeft te investeren. Dankzij onze aanpak kunnen klanten...
-
IT Support
Il y a 5 mois
Gent, Belgique EnergyVision Temps plein_Hebben hard - en software geen geheimen voor jou? Kan iedereen bij jou terecht met vragen rond IT?_ **Ons team** EnergyVision brengt duurzame energie-oplossingen naar de huizen en/of bedrijven van onze klanten. Zo plaatsen we zonnepanelen, laadpalen of andere technieken zonder dat de klant één euro hoeft te investeren. Dankzij onze aanpak kunnen klanten...
-
Desktop Support
Il y a 6 mois
Gent, Belgique Smartedge Solutions Temps pleinRole description: Procurement of IT material (end-user equipment) Deploy and install PC's Inventory management Strong Admin skills and IT knowledge. good command of English **Position Summary** The URS Team members work with regional technicians, Local IT contacts and the End User Community providing support and delivering on the User Request Services...
-
IT Support Technician
Il y a 3 mois
Gent, Belgique IQGeo Temps plein**_Job Summary_** The role is Hybrid with a minimum of 3 days in the office. Please provide any CV's / covering letters written in English. **_ Duties/ Responsibilities_** - Internal Help Desk service for IQGeo employees using Jira (Triaging all tickets and escalating as necessary) - User PC configuration, deployment, and support including lifecycle...
-
Change Expert Ii
il y a 3 semaines
Gent, Belgique ING Temps pleinChange Expert II - COO - Client Services Retail - Employee Experience & Strategy Center - Hospitality Center Type d’emploi: Employé/CDI Horaire: Plein temps Classe de function: 15 Your role and work environment At ING, customer satisfaction is more than a goal—it’s the core of our strategy. In today’s digital world, our customers are...
-
IT Applications Support Specialist
Il y a 5 mois
Gent, Belgique Legend Biotech EU Temps plein**Company Information** Legend Biotech entered into a global collaboration agreement with Janssen Biotech, Inc. to develop, manufacture and commercialize ciltacabtagene autoleucel (cilta-cel). Through our strategic partnership, we look to advance the promise of an immunotherapy in the treatment of multiple myeloma. **Role Overview** This individual will...
-
Junior It-support
Il y a 7 mois
Gent, Belgique Agilitas Temps pleinVoor een chemisch bedrijf met internationale uitstraling zijn we op zoek naar een junior IT Support Medewerker. Heb je een brede technische kennis, ben je in staat snel problemen op te sporen en oplosiingen te vinden? Dan is deze job echt iets voor jou! **Wij bieden**: - Mooie verloning met extralegale voordelen - Dynamische werkomgeving - Familiale sfeer...
-
IT Support Officer
Il y a 6 mois
Gent, Belgique Mobius Temps pleinIT Support Officer - You have a thorough knowledge of IT? You are flexible and enjoy supporting your colleagues in all areas? Then we would love to hear from you!**Practical information**: Fulltime Ghent (hybrid) **Share this job**: **About**: Möbius is een **adviesbureau **dat zowel publieke als private organisaties binnen verschillende sectoren helpt om...
-
IT Support
Il y a 6 mois
Gent, Belgique Upgrade Estate Temps pleinUpgrade Estate realiseert en beheert connecterende huisvesting voor studenten, young professionals en groei KMO’s en weet als geen ander in te spelen op de noden van deze doelgroepen. Huisvesting is voor ons een manier om onze ultieme ‘why’ te realiseren: sociale impact en maatschappelijke meerwaarde creëren in een economisch duurzaam model. Bij ons...
-
IT Support
Il y a 6 mois
Gent, Belgique EnergyVision Temps pleinEnergyVision brengt duurzame energie-oplossingen naar de huizen en/of bedrijven van onze klanten. Zo plaatsen we zonnepanelen, laadpalen of andere technieken zonder dat de klant één euro hoeft te investeren. Dankzij onze aanpak kunnen klanten vanaf dag één besparen op hun energiefactuur. We begeleiden onze klanten jarenlang en doen er alles aan om hen...