Desktop Support Technician

il y a 3 jours


Gent, Belgique Smartedge IT Services Private Limited Temps plein

**Role description and summary**:
Desktop Technician will provide day to day local

Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.Procurement of IT material (end-user equipment).Deploy and install PC's (IMAC).Inventory management.

**Position Responsibilities and Functions**

Provide first/second level contact and problem resolution for customer issues.

Work with Third Party Vendors to remediate complex AV issues as needed.

Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

Install, upgrade, support and troubleshoot for end-user equipment.

Ensure the ability to deliver equipment and support according to Service Levels. Responsible for the procurement of assets as per work guidelines. Dialog with equipment suppliers and follow-up of orders.

Manage the local end-user equipment stock/inventory as per process. Be the natural contact for end-users regarding questions around equipment orders.

Ensure documentation and follow-up communications are performed in a professional way

Troubleshoot and resolve system and order issues in the order management systems

Provide or assist in reporting requests on as needed basis.

Performs remedial repairs on Desktops, laptops and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.

This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Minimum of 3 years of IT experience.

Experience of support end-user devices in an enterprise desktop environment.

Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.

Mobile device management including IOS and Android devices, enterprise encryption solutions

Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft

Proven analytical, troubleshooting and problem-solving skills.

Proven ability to multi-task, effectively determine priorities and meet SLA’s.

**Local language (Dutch/Flemish) is mandatory, plus good command of English**

Dienstverband: Voltijds

Rooster:

- ma-vr



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