Continuous Service Improvement Manager
Il y a 5 mois
**Determined to deliver and delight**
At Telenet, we strive for the best for our customers, in everything we do. Through our innovative products and our qualitative customer services, we want to respond to our customers’ expectations, offering them the best possible experience in the digital world: access to a Giga speed network with high data volumes, access to qualitative entertainment for consumers and access to performant and secure solutions for businesses.
**Working in the Network Service Performance Team**
The Network Service performance team is part of the Network Service Operations cluster within the Infrastructure & Operations tribe. The Network Service Operations cluster strives towards data driven and automated service assurance, ensuring the reliability and performance of the Telenet network and entertainment services, together with our partners.
Within the Network Service Performance Team, we guard service level objectives of our network services and drive continuous improvement with the reliability teams by providing analysis and trending on network performance data and ensuring that data can be leveraged in support of the network automation journey.
**Your tasks as Continuous Service Improvement Manager**
As a Continuous Service Improvement Manager you align and challenge the organization’s practices and services with changing business needs through the ongoing identification of improvement opportunities to foster more efficient and effective management of our services.
Your responsibilities include:
- Together with management, internal and external stakeholders proactively identifies, quantifies and registers improvement opportunities and gathers the questions, issues and/or opportunities and inventorizes the potential improvement initiatives.
- Encourages and promotes continuous improvement across the organization and among suppliers and partners to foster more efficient and effective management of our services.
- Evaluates, prioritizes, drives and challenges improvement opportunities. Assesses the value of the qualitative/quantitative improvement and prioritizes for implementation of the most relevant improvement initiatives and innovations.
- Analyses, optimizes, and implements a uniform CSI framework and defines and manages the planning and implementation of improvements. Keeps track of ongoing improvement initiatives with involved internal and/or external stakeholders.
- Leads and steers improvement activities through communication across the organization at all levels. Ensures that improvement initiatives are implemented by appropriate teams across the organization and in line with agreed forecast and plans. Evaluates and measures improvement results and benefits for each improvement initiatives with regards to their qualitative value and provides appropriate reporting to stakeholders and management through Key Performance Indicators (KPI’s)/Objectives and Key Results (OKR’s).
**What we have to offer**
You will be joining a company that invests fully in you and adapts your work environment optimally to what you need. This allows you to develop while taking care of your work-life balance. What else are we throwing into the fray?
- You will have every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but also give you the chance to press the pause button after a while or take a completely different path.
- A varied job in which you achieve tangible results and make your mark.
- A competitive gross monthly salary that we complement with numerous benefits (ex. working from home up to three days a week, specific benefits such as meal vouchers, hospitalization insurance, telephone subscription, discounts on Telenet products, smartphone, etc.). The fine company of colleagues who are as enthusiastic as you are.
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**Our new Continuous Service Improvement Manager has**
- **Strategic vision & tactical executions**:
The CSI manager should be able to align our partner CSI initiatives with the overall strategy of the company. This involves understanding our organizational goals and steering improvement efforts to contribute to long-term success. While having a strategic vision is important, the ability to execute tactical plans is equally crucial. A CSI manager should be adept at translating high-level strategies into actionable plans and ensuring their successful implementation.
- **Effective communication**:
Effective communication skills are essential for conveying the importance of CSI to various stakeholders. The manager must be able to articulate the benefits of improvement initiatives and foster a culture of collaboration.
- **Cross-departmental collaboration**:
Being a liaison between different departments is crucial. The CSI manager needs to collaborate effectively with various teams to gather insights, address concerns, and ensure that improvement efforts are well-int
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