Service Manager

Il y a 7 mois

Mechelen, Belgique Ordina Temps plein

**Your Impact**:
As a service manager, you are an ambassador for both Ordina and your clients. For customers, you are a single point of contact for all their questions regarding the IT services provided. In this customer-focused role, you will lead the Ordina service team, aiming to deliver first-class customer experiences and achieve operational excellence. You will communicate at various levels in the customer organization and foster customer relationships.

**Where you're going to get started**:
The Service Experience & Excellence practice within BPS (Business Platform Services) consists of consultants and experts who mainly fulfill roles such as Service Delivery Manager, Project Manager, Transition Manager and IT Process Facilitator. Our SEE team keeps a finger on the pulse of our clients and ensures quality in and delivery of IT contracts and projects. We guide improvement processes and focus on absolute customer satisfaction.

We aim to deliver quality services to form a partnership where trust is the base of our relationship. To deliver this promise, we are looking for new colleagues who can contribute and want to be changemakers.

What distinguishes Ordina from its competitors is we aim to provide High Performance Teams to our customers. A HPT is a team of highly skilled Ordina people who focus on digital acceleration, information products and compliance. Alignment between teams is governed by the same objectives, way of working and performance measures. Our teams are defined by business driven teams, smart working and strategic alignment, continuous improvement and learning.

**This is you**:

- You have a bachelor's or master's degree and at least 5 years of relevant experience with service management within an IT infrastructure environment
- You know domains such as cloud (Azure and Office 365), storage and mobility and productivity solutions
- You are fluent in Dutch and English, French is a plus
- You have at least a ITIL v3 certification
- You know the difference between SLAs and KPIs
- You have strong communication skills, both written and oral
- You have a people-oriented approach
- Trust and partnership are two of the driving forces in your daily work

**Benefits**:

- You contribute to challenging projects at top international and Belgian companies in diverse sectors
- You work in a high-tech environment with a focus on knowledge and innovation, an open no-nonsense business culture with space for personal initiative
- You keep your technical and social skills up to date at our Ordina Academy you are supported in obtaining certificates
- You receive a competitive salary package with additional benefits such as a company car, laptop, insurance package, luncheon vouchers, expense account etc.
- You can take part in fun business and team building activities

Everyone is welcome to apply. Because we believe in the power of diversity and value inclusion. After all, the best ideas and smartest solutions arise in diverse teams. That is exactly why we pay so much attention to the composition of our high performance teams. So that you feel at home and can get the best out of yourself.

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