Service Delivery Manager
Il y a 7 mois
**Ready for tomorrow?**
At Telenet we are convinced technology can make all the difference. We are determined to help our customers stay ahead, create meaningful relationships, and together have a positive impact on society. We are passionate to delight through superior connectivity, entertainment and business solutions, at every time, everywhere.
Do you love to manage and enhance partnerships from a supplier perspective and in a greenfield environment at Telenet? Then you’re at the right place
You will be part of the Telenet Shared Services Management team in the Product & Technology domain. You will work closely together with Telenet and the new joint venture professionals across the organization. Expect the biggest weight within the technological space. Given the brand-new setup with Telenet as a service provider to the new joint venture, only the high level framework has been designed. This offers the opportunity to be part of the team that shapes the future way of working in this space.
**Your tasks as a Service Delivery Manager for Telenet Shared Services**:
- You are end-to-end responsible for the domain of expertise (technology for sure, can be either network or IT or a combination of both) and as such define its strategy, roadmap, way of working and most suitable resources required and act as a “go to” person for related questions and adequate actions
- You manage the end-to-end service delivery, processes and ensure that the operational activities are correctly executed according to the guidelines, standards, defined Service Level Agreements (SLA’s), budget and priorities
- You continuously follow-up on the different services/processes to ensure that they are in line with the predefined objectives and/or if the Key Performance Indicators (KPI’s) and customer satisfaction are met
- You drive the (strategic) transformation and continuous improvements, involving all the necessary stakeholders
- You build and maintain regular and close partnership and relations with all the stakeholders, including (senior) leadership, you ensure that the service remains aligned with the business requirements and the customer needs
- You ensure the quality of the delivered services and actively align with peers and other teams to secure good quality of service across all domains
**What we have to offer**
You will be joining one of Belgium’s larger technology players, a vibrant company where innovation is all around you and our customers are what drives us.
We lead by empowering our people and helping them grow. We invest fully in you, adapting your work environment optimally to what you need. Included:
- A varied job where you can create impact and influence senior management decisions.
- We stimulate your personal growth with internal mobility opportunities and extensive learning possibilities, but we also give you the chance to press the pause button after a while or to go in a completely different direction.
- A diverse working environment, open to all.
- Flexible working (home office/office)
- A competitive gross monthly salary that we complement with a lot of fringe benefits (meal vouchers, cell phone, company car, hospitalization insurance, telephone subscription, discounts on Telenet products,...).
- The fine company of passionate colleagues and inspiring international contacts.
**Our ideal Service Delivery Manager...**
... has been in a similar role in a large (tech) company.
- Technology is very close to your heart, and you enjoy working in a tech environment.
- You are passionate about improving relationships and want to create impact
- You have 5-10 years of experience in service delivery management in an IT, software, operations or network environment
- You are a servant leader, with strong people skills, high personal credibility & bridge builder attitude
- You work autonomously, in a result-oriented way and have a strong focus on the customer, quality and budget targets
- You are proactive and pragmatic - able to prioritize projects and agendas
- You act as a trusted advisor for the customer
- You are an effective communicator and relationship builder with a demonstrated ability to persuade and influence others through collaboration
- You are an improvement oriented thinker who enjoys working in a demanding and collaborative environment. You have sound judgment, and an ability to make clear and succinct reasoned recommendations
- You have well developed written and oral communication skills in Dutch and English. French is a plus.
**We offer you a job where you drive Belgium’s technology landscape in a sustainable way, while continuing to learn and grow every day. Are you ready to help us, our partners and our customers prepare for tomorrow? Reach out and let’s discuss if you are one of our new **Service Delivery Managers for Telenet Shared Services **at Telenet
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