People & Culture Service and Experience Advisor
Il y a 7 mois
Change people’s lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
- The Opportunity_
- Cochlear has fantastic opportunity for a People & Culture Service and Experience Advisor to join our developing Service & Experience team based in our EMEA office in Mechelen.
- In this role, you will be responsible for providing a highly professional and proficient first point of contact advisory and administrative service to both our employees and our own People & Culture (P&C) function in the EMEA region, with a focus on our Belgian and Dutch employees.
As a newly established function, you will have the opportunity to shape how we deliver P&C services to our business. You will contribute to the development of our P&C knowledge library and execute processes to provide a high-quality, consistent service.
- Key _Responsibilities_:_- Be the first point of contact for all P&C enquiries and work closely with the other P&C functions to respond with agreed standards and service levels-
- Provide timely advice and guidance to employees and managers on all matters relating to employee lifecycle processes, programs and policies-
- Ensure enquiries are actioned, resolved and tracked in accordance with documented processes-
- Proactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact into P&C-
- Work closely with the different P&C functions, our Finance department and your colleagues across the world-
- Manage our HCM-System Workday for all employee lifecycle activities, including:- Set-up of new employees and preparation of the onboarding process-
- Support employees and managers with system issues-
- Action all employment status changes-
- Provide accurate workforce administration and documentation-
- Undertake analysis and prepare reports on employee lifecycle processes and planning processes-
- Payroll preparation, processing and coordination with external payroll providers and payroll governance owners-
- Management of our Flexible Income Plan for Belgium including budget allocation and calculation as well as managing updates-
- Ensure that all the data in the system is entered correctly and validated (either via self-service of the employees) or by own data entries.-
- Ensure reports sent to the external payroll provider are accurate and cover all the changes with effect to the monthly pay are covert.-
- Work closely with the payroll provider and Finance to validate and ensure correct payment of the monthly pay, including Benefit payments, one-time payments and any deductions.-
- Communicate with the local authorities on all legal aspects of the employee lifecycle-
- Support cyclical P&C activities and provide administration support for P&C projects and programs-
- Proactively identify and contribute to process and service improvements- You Bring Your Skills and Experience_
- As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Minimum:
- Demonstrated 2-3 years of experience working within a HR shared-service function-
- Profound knowledge of Belgian and Dutch employment legislation especially for payroll, social insurance and leave management cases-
- Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday-
- Ability to deliver a high level of customer service - timely, accurate and professional-
- Display a high degree of accuracy and attention to detail-
- Demonstrate excellent written and verbal communication in Flemish and English-
- Ability to work autonomously but use good judgement to escalate matters and work with other stakeholders to resolve queries where appropriate-
- Intermediate proficiency in the Microsoft Office Applications-
- Ability to work collaboratively within a team and with other stakeholdersIdeal:
- Relevant tertiary qualifications ideally in Human Resources, Psychology, and/or Industrial Relations-
- Experience in working in a global surroundingIf you are an enthusiastic team-player with strong administration and customer service skills, who thrives on learning and has a continuous improvement mindset, this role will provide a fantastic opportunity to:
- Work across business unit portfolios and organisational boundaries-
- Grow your knowledge of key P&C processes and how they support the employee lifecycle-
- Assist in the design and implementation of process improvement initiatives-
- Build and maintain a professional and effi
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