Chief Technician
il y a 5 jours
**Chief Technician (Storage and Backup)**
- **Working Location**:Braine-l'Alleud, Belgium**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
- Sound practical experience in:
ü the implementation, support, testing, operation and maintenance and best practices of storage and backup infrastructure for large-scale distributed deployment
ü SAN/NAS network fundamentals (TCP-IP, FC, FCoE, iSCSI, WWNN, WWPN)
ü VMware virtual environments and vSAN
ü one or more of Enterprise Backup software
ü deploying, monitoring and troubleshooting Windows Server VMs
- Central administration of:
ü enterprise storage and backup resources including remote sites
ü VMware infrastructure including monitoring, patching and troubleshooting
- Ensuring all required file systems, system data, operating systems and databases are successfully protected
- Identifying operational problems and contributing to their resolution
- Ensuring the NCIA, and Information Security principles and practices are applied on system and product solutions under AOR including compliance and hardening
**Desirable Qualifications**:
- Certification in one or more of enterprise storage, hypervisor or backup products
- University Degree in a Science, Technology, Engineering or Mathematics discipline
- Sound practical experience in scripting (Python, Power-Shell, etc.) for Storage/Backup Automation or collect data/event from storages
- Experience from working in a service provisioning organization
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization
**DUTIES/ROLE**:
- Play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems
- Responsibilities span the entire lifecycle, including service operation, and project support and execution
- Daily Operations and Maintenance:
ü Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds
ü Perform system administration tasks for other IaaS-related assigned systems
- Troubleshooting and Issue Resolution:
ü Identify and troubleshoot issues promptly, assisting in their timely resolution
- Change Management and Documentation:
ü Follow change management processes diligently
ü Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones
- Strategic Support and Coordination:
ü Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle
ü Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities
- SLA Compliance and Process Development:
ü Monitor compliance with Service Level Agreements (SLAs)
- Ad Hoc Responsibilities:
ü Undertake ad hoc tasks related to the NISC Business Area's responsibilities
- Availability and Flexibility:
ü Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours
ü Be on-call after working hours on weekends if necessary
- Travel and Deployment:
ü Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacentres in NCIA's responsibility as required
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