Onsite IT Technician
Il y a 7 mois
Be part of our client's IT Technical support team, serving Belgium offices and plants either on-site or remotely, with Louvain La Neuve being the primary location. We provide technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals.
**Responsibilities**:
Keep the administration files up to date (maintaining detailed documentation and the inventory), be the guardian of firm standard setup for workplaces, printers, telephone system and associated equipment, mobile phones; installing, setting up and providing support and troubleshooting assistance, when required, to all firm personnel regarding IT related issues;
Act as focal point of contact for on-site and remote support for the offices/plants people. He will liaise with his local IT colleagues in relation to alerting with regards to problems experienced by users and with systems generally.
Major focus on the organization and the follow-up of the client support activities and of the client satisfaction in this domain.
Responsible for creating and follow-up incidents and demands tickets in the ITSM system, maintaining complete ownership of incidents through escalation and until complete resolution.
**Job Req**:
Understand major telecommunication and office automation systems and follow standards in cabling and structuring workplaces.
Very good written and verbal communication skills are essential, over the telephone and face-to-face due to interactions with our internal customers and with other staff or international IT members both in English and in French.
Superior Customer Service attitude, analytical and problem-solving skills, self-organized and pragmatic approach are mandatory.
Flexibility to travel, if required, for short missions in the other offices of the company, mainly in Belgium.
3 or more years of IT technical support experience, preferably in a similar working environment.
Office and Industrial IT experience and a technical degree required, accreditation or documented technical training is a plus.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
**What's next**:
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you
About us
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