Service Level and Customer Relationship Management

**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C000104 / Mons **Skills, knowledge, experience required**: - Experience in large IT organization; - Experience in client IT provisioning; - Experience with SLA Management, Customer and Provider Management; - Knowledge of CES activities and specifically : PIA contract...

Overview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...

**Description**: Participation in the negotiation, implementation and monitoring of Service Level Agreements - Reporting ongoing day to day execution of operational activities against agreed levels of services - Preparation, delivery and representation of executive service level reports - Preparation, delivery and representation of operational level...

Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...

**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002082 / Mons **Skills, knowledge, experience required**: - A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience; - Sound knowledge of Service Design, Transition and Operation processes with proved...

Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...

Join us at NATO Communications & Information Agency and immerse yourself in the diverse environment of an international organization, where your knowledge and fresh perspective will be truly valued. You will have the opportunity to work with colleagues from the NATO 30 member states and collaborate on ground-breaking projects. We are NATO’s technology and...

**Service Delivery Manager - VTC - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and...

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency (NCIA) is leading NATO’s Digital Transformation. Based in Mons, Belgium the Service Delivery Manager plays a key role in providing essential service lifecycle management to the...

Overview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...

**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002388 / Mons **Skills, knowledge, experience required**: - A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and relevant years of post-related experience; - Experience in performing main aspects of...

**Service Delivery Manager **Penetration Testing and Adversary Emulation - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A university a Bachelor's Degree in Computer Science combined with a minimum of...

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

**ESOC Data Analyst - Operational Processes & CSI Team - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Analytics: Level 4 - Data Visualisation: Level 4 - Business analysis: Level 4 - Business process...

**INTERNAL CAMPAIGN** NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communication and Information Agency (NCIA) is leading NATO’s Digital Endeavour. **Who we are**: NCI Agency acquires, deploys and defends communications systems for NATO's political...

**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001598 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Prior experience of working in an international environment comprising both military and civilian elements; - Knowledge of service...

Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...

**Deputy Head Centralized Service Desk - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years...

**EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience - Demonstrable skills and experience in areas such as financial management, resource planning and budgeting, cost...

Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...