Senior Technician Csd Level B4

il y a 3 semaines

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C001598 / Mons

**Skills, knowledge, experience required**:

- At least 1 year of recent experience, related to IT Service Desk functions;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of service operations, processes, service delivery, reporting, and continuous improvement;
- Extensive experience in end user support in general;
- Experienced in usage of ITSM tools such as BMC Remedy, Jira, Service Now etc;
- Knowledge of, and experience in, installation, maintenance and troubleshooting of MS Windows 7 and 10, MS Office, Visio, MS Project and Internet Explorer are essential;
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
- Experience of Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange;
- Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS);
- Knowledge to create workflows, process flows and Knowledge Base documentations periodically. Establish regular checks and ensure to update them before expiration;
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
- Good written and verbal communication skills with the ability to present complex issues in a clear manner to different levels of audience.

**Duties/role**:

- Performing end-user support by providing timely and accurate IT Service Desk services such as incident management. problem escalation, remote assistance training and end-user guidance on NU. NR and NS network;
- Proactively monitoring the IT Service Desk incident management system, act on incidents and alert relevant second-, line support in case of performance degradation or downtime;
- Advising ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality;
- Gathering comprehensive information about IT Service Desk troubletickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period;
- Performing On-Call level 1 service support either remotely or on site;
- Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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