Senior Technician

il y a 1 semaine

Mons, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Under the direction of ESOC Ops Coord Section Head, they will perform duties such as the following:

- Supporting all areas of the ESOC, as part of a functional team;
- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
- Providing technical level 1 support and assistance for LAN / WAN (data and voice);
- Monitoring, controlling and conducting first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers and NATO missions. Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel;
- Responsible for co-ordination with internal and external agencies to restore networks and communication services;
- Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks;
- Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
- Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
- Participates in the development and delivery of the required on
- the-job training to other technicians;
- Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures;
- If required, work in a shift pattern to provide 24/7 coverage;
- Work on own initiative with limited supervision, may lead others as required;
- Working and training with other business areas;
- Deputize for higher grade staff, if required;
- Perform other duties as may be required.

**Essential Skills and Experience**
- Prior experience in technical support and assistance for networking, WAN and voice systems;
- Very good understanding of telecommunications / network / information technology solutions & products;
- CCNA certified;
- At least 2 years' experience with, and knowledge of, Local Area Networks/Wide Area Networks (LAN/WAN)/Telecommunications provider networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches;
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
- Experience in roles requiring the ability to handle multiple incidents simultaneously while adapting to cons

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