Senior Technician

il y a 3 semaines

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Senior Technician (Data Communications)
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
- ITIL Foundation current certification or similar certification
- 2+ years' experience with, and knowledge of, SATCOM systems and or services
- Professional experience and knowledge of telecommunications, network, information technology solutions and products
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)

**Desirable Qualifications/Experience**:

- Previous experience working in a Network Operations Centre/Service Operations Centre
- Spectrum Analyser
- Network monitoring tools (e.g. DX SPECTRUM)
- Tactical Satellite Communication Training or equivalent
- Satellite Communication Systems Operator-Maintainer or equivalent
- Short Range DLOS Operator/Technician or equivalent
- Cisco Certified Network Associate (CCNA) or equivalent
- Data Centre Virtualization or equivalent
- Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT

**DUTIES/ROLE**:

- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted
- Providing technical first and second level support and assistance to SATCOM systems and services
- Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions
- Participates in the development and delivery of the required onthe-job training to other technicians
- If required, deploy to alternate ESOC/SATCOM sites
- If required, participate in training at the NCI Agency Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner
- Deputise for higher-grade staff, if required
- Perform other duties as may be required
- Working hours based on a shift pattern might be required

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