Senior Technician

Il y a 5 mois

Mons, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**
- Provide support to explore sourcing opportunities, fostering a culture to forward-thinking approaches.
- Assist in implementing agile work practices, collaborating with internal and external stakeholders.
- Ensure alignment with established governance and strategies regarding innovation and sourcing within ESOC.
- Contribute with inventive strategies to business units; assist in developing business cases, budget estimations, and process flows, linking strategic execution with innovative ideas.
- Provide support in driving service enhancements by utilizing key performance indicators and critical success factors in service delivery.
- Participate in monitoring progress in processes and technology, aiding teams in integrating new methods smoothly.
- Assist in maintaining the CI Register and contribute to board meetings tracking the progression of identified improvements.
- Contribute to maintaining documentation of risks, threats, vulnerabilities, and mitigation actions.
- Support risk management activities within specific functions, technical areas, or projects.
- Assist in identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as necessary.
- Participate in requirement gathering, scoping, and planning phases of projects, collaborating with stakeholders to define project development models.
- Aid in preparing and maintaining acceptance criteria for projects transitioning to Service Operations.
- Support monitoring project transition and coordinate corrective actions when necessary to ensure appropriate stakeholder engagement.
- Provide backup support for higher-grade staff, if required.
- Perform other duties as may be required.

**Essential Skills and Experience**
- Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment.
- Experience working in a large corporate environment with matrixed structures.
- Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation.
- Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements.
- Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products.

**Desirable Skills and Experience**
- PRINCE2 Foundation or Agile PM or equivalent
- ITIL V3 or 4 Foundation or equivalent
- ITIL CSI or Six Sigma Green belt or equivalent
- Business Analysis Management or equivalent
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

**Language Pro

  • Senior Technician

    Il y a 6 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician (Data Communications) - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician (Data Communications) - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 2 yearspost-related experience. Or a secondary...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Working Location**:Mons, Belgium - **Security Clearance**:NATO Secret - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience**: - Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related...

  • Senior Technician Csd

    Il y a 3 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician CSD - **Working Location**:Mons, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience**: - Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician Csd Level B4

    Il y a 6 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician CSD level B4 - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - 1+ year of recent experience, related to IT Service Desk functions - Prior experience of working in an international...

  • Senior Technician Csd Level B4 Reissue

    Il y a 5 mois

    Mons, Belgique Vector Synergy Temps plein

    Senior Technician CSD **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001091 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Detailed knowledge and working experience of MS Windows Operating Systems (MS Windows); - Detailed knowledge and...

  • Senior Technician

    Il y a 6 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician (Service Desk) - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002955 / Mons **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline with 2 years post-related experience; - Or a secondary educational qualification with 4 years post-related experience; - 2 years' experience with, and knowledge...

  • Senior Technician

    Il y a 6 mois

    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003047/ Mons **Skills, knowledge, experience required**: - A Higher vocational training in a relevant discipline with 2 years post-related experience; - Or a secondary educational qualification with 4 years post-related experience; - 2 years' of experience with, and...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003630/ Mons **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline with 2 years post-related experience; - Or a secondary educational qualification with 4 years post-related experience; - Prior experience in technical support and...

  • Chief Technician

    Il y a 5 mois

    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Chief Technician (Provisioning and Hosting) - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary...

  • Senior Technician Csd

    Il y a 3 mois

    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician Csd

    Il y a 3 mois

    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003729 / Mons **Skills, knowledge, experience required**: - Higher secondary education or a completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years’ related experience; - Minimum 1 year of experience...

  • Chief Technician

    Il y a 5 mois

    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician

    Il y a 5 mois

    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician

    Il y a 6 mois

    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician

    Il y a 6 mois

    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003419 / Mons **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline with 2 years post-related experience.; - OR a secondary educational qualification with 4 years post-related experience; - Practical experience in the...

  • Senior Technician Csd Level B4

    Il y a 6 mois

    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001598 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Prior experience of working in an international environment comprising both military and civilian elements; - Knowledge of service...