Senior Technician

Il y a 7 mois

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C002955 / Mons

**Skills, knowledge, experience required**:

- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Or a secondary educational qualification with 4 years post-related experience;
- 2 years' experience with, and knowledge of, SATCOM systems and or services;
- Professional experience and knowledge of telecommunications, network, information technology solutions and products;
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
- ITIL Foundation current certification or similar certification.

**Desirable**:

- Previous experience working in a Network Operations Centre/Service Operations Centre;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of:

- NATO responsibilities and organization, including ACO and ACT;
- Spectrum Analyzer;
- Network monitoring tools (e.g. DX SPECTRUM);
- Certification and training in:

- Tactical Satellite Communication Training or equivalent;
- Satellite Communication Systems Operator-Maintainer or equivalent;
- Short Range DLOS Operator/Technician or equivalent;
- Cisco Certified Network Associate (CCNA) or equivalent;
- Data Centre Virtualization or equivalent;
- Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent.

**Duties/role**:

- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
- Providing technical first and second level support and assistance to SATCOM systems and services;
- Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions;
- Participating in the development and delivery of the required on the-job training to other technicians;
- Deploying to alternate ESOC/SATCOM sites;
- Participating in training at the NCIA Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner;
- Deputizing for higher-grade staff.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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