Communication and Training Specialist

Il y a 3 mois


Brussels, Belgique NRB Temps plein

**Who are we?**

**Trasys International **is a dynamic global organization that takes pride in being the trusted partner of **EU Institutions.** With strong commitment to excellence and a **30-years track record** of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the challenges of **digital transformation** by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging **international projects** and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) **modernization of solutions, digital workspaces, cloud technologies and IT security**. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).

**Is this YOU?**
- You need to be based in Belgium and work on hybrid mode (2-3 a week presence in the office in Brussels).**More specifically, you will be responsible for...**
- **Conduct Training Sessions**: Facilitate a variety of engaging and interactive training sessions on how to use Webex, covering basic to advanced features.
- **Develop Training Materials**: Create user-friendly training guides and presentation materials that cater to various learning styles.
- **Customize Training**: Tailor training programs to meet the specific needs of different divisions, delegations, or teams within the organization.
- **Technical Support**: Provide first-line support during and after training sessions, addressing any technical questions or issues related to Webex and other unified communications tools.
- **Feedback and Improvement**: Collect feedback from trainees post-training to assess the effectiveness of the training sessions and make necessary improvements.
- **Technical Host**: Help in the organization of large-scale video-conferencing events and act as primary support during those events for the organizers.
- **Community Management**: Act as the moderator of an online community of practice that helps people know more about the tools available to them.
- **
University degree in a relevant field + minimum 3 years of professional experience**:

- Proven experience as a trainer or educator, preferably with a focus on software or technology, with the ability to create and deliver engaging, clear, and effective training sessions.
- Excellent verbal and written communication skills. Capable of explaining complex concepts in simple terms and addressing diverse learning styles. Fluent in both English and French.
- Patience and ability to handle trainees at different skill levels and adaptability to adjust training methods based on trainee feedback and learning pace.
- Understanding and hands-on experience with **Webex and other video conferencing tools is preferred**. Able to troubleshoot common issues and understand advanced features.
- Strong organizational skills to schedule and manage training sessions, keep records of trainee progress, and ensure training objectives are met within set timelines.
- Exceptional communication and interpersonal skills.
- Ability to create and organize training materials effectively.



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