Contract Support Analyst
il y a 3 jours
**Contract Support Analyst**
**Job ID**
- 198869
**Posted**
- 31-Dec-2024
**Service line**
- GWS Segment
**Role type**
- Full-time
**Areas of Interest**
Administrative, Customer Service, Facilities Management
**Location(s)**
Antwerp - Antwerpen - Belgium
**We are looking for a Contract Support Analyst to join the team at Johnson & Johnson at Beerse (Antwerp). Partly possible to work remotely. Days at the office can be negotiated.**
**Job Purpose**:
- Provide exceptional customer service and comprehensive financial and administrative services to clients by working closely with Operations Teams and Finance department.
- Manage service contract renewals.
- Negotiate terms with suppliers to achieve the best value solution for the client.
- Liaise with vendors and the client to assure alignment regarding service needs and costs.
- Raise service contract and non-contract (time and material) purchase orders in Coupa/Peoplesoft.
- Support new supplier onboarding as required.
**Key Tasks**:
- Understand and interpret service contract needs using data provided.
- Maintain contract tracker documents with contract renewal information (PO number, date PO raised, final pricing, approval date).
- Report KPI data on a monthly basis.
- Liaise with client Sourcing Point Of Contacts (SPOC) when required.
- Ensure correct storage of finalized service contracts.
- Log savings in Value Track.
- Contribute to savings projects and strategies.
- Attend and lead periodic vendor business review meetings.
- Monitor and manage invoices together with Operations Team and Finance (daily).
- Monitor and manage all change requests from the client (weekly). Ensure reported to Finance each quarter for budget requirements.
- Drive implementation of savings opportunities to ensure customer and contractual financial savings.
- Liaise regularly with the Help Desk teams to ensure all service requests are met and ensure all inquiries to Contract Support are responded to promptly.
- Attend a weekly alignment meeting with Operations, Quality, and Finance.
**Profile**:
- Full school education.
- Excellent PC-based skills, with experience in Word, Excel, PowerPoint, and Outlook.
- Experienced negotiator.
- Strong communication skills in English and Dutch (oral & written).
- Organized and able to track progress of multiple tasks in parallel.
- Excellent communication skills both written and verbal.
- Able to communicate and develop effective relationships with people at all levels across the business.
- Excellent customer service and communication skills.
- Experience of using Smartsheets.
- Experience with Vantage.
- Experience with Value Track.
- Previous experience in Procurement/Sourcing.
- Demonstrate the ability to work independently.
- Ability to work as part of a team, as well as independently.
- Calm manner, able to work under pressure and with changing demands and priorities.
- Excellent organizational skills and is results/task-oriented.
- The role may require flexibility in terms of location and hours to meet the needs of the business and clients.
**What we offer**:
- An attractive salary package, full-time contract, and other extra-legal benefits (meal vouchers, health insurance plan, cellphone, laptop, etc.).
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