SAP Request Manager

il y a 5 jours


Brussels, Belgique ITS Group Benelux Temps plein

We ae looking for a Request Management Team Leader

**Responsabilities**:
Tasks may vary from asset management, orders through SAP & TESMA, resolving billing issues, dispatching and analyzing tickets, monitoring and

reporting the Servicenow data accuracy dashboards, handling the lifecycle of MFP's. You make sure we keep the highest standards and attended

multiple meetings in order to improve the workflows and automate the services.

**Requirements**:
You are detailed, oriented and persevering,

You are e problem solver and hands -on person that is eager to learn.

Your main goal is to keep the client satisfied at every level, be it for the end-user and suppliers.

Teamleader Request Management

**Activities & Responsibilities**:

- Orders in SAP
- SES for consultants
- Solving billing issues
- Dispatching tickets
- Manage administrative lifecycle MFP's (orders, EOL's,...)
- Ticket creation for new user
- Disabling of user accounts (creation of tickets + final controle)
- Management of RM related part of Servicenow
- Meetings with customer & suppliers

Tools & Technologies
- Servicenow
- SAP
- TESMA

**Languages**:
NL/FR and ENG are a must have.


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