Operational Lead

Il y a 5 mois

Brussels, Belgique Capgemini Temps plein

**Operational Lead**

**About Capgemini**

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of over 350,000 team members in nearly 50 countries.

**Mission**

For our Applications Managed Services unit we are currently looking for a Dutch speaking **Operational lead **.

You will be leading the operational activities in a distributed delivery mode (incl. offshore). You will be responsible to ensure and to facilitate the communication to all stakeholders as central point of contact in regard to incident/service request management.

**Key tasks & activities**
- Facilitation of the delivery and communication between Capgemini/Client and support teams
- Central point of contact for communication to the different teams working for the client/Capgemini
- Attribution of unsolved incidents to the correct support group
- Validation of all incident/service Request details and ensuring categorization and prioritization
- Escalation management/incident management and workload management
- Establish and ensure the progress of action plans.
- First point of contact for all P1/P2 issues
- Categorization of all change requests

**Team Lead expertise**
- 2-3 years experience in team leading role in SAP environment
- Management skills
- Strong communication skills, able to handle issues with different stakeholders in mixed teams
- Good knowledge of effective change/incident/service management processes
- Good understanding of the business processes and cross integration areas
- Experience working with technical/support teams within SAP/ERP domain
- Previous experience working with distributed and international teams (nearshore, Offshore)

**Soft Skills**

Professional communication level in **Dutch **is mandatory **and excellent knowledge of **English **both written and spoken.

**What we offer**

**#GetTheFutureYouWant**

At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

You will join the EM team, an ambitious, collaborative, supportive environment—problem-solvers with a strong focus on exchanging best practices to deliver exceptional results with SAP. Here, the knowledge of each team member and their own expertise is valuable to enable effective decision-making, proactive planning, and smooth project execution.

**In return, we offer an attractive salary with fringe benefits**:

- A hybrid or electric company car (or mobility budget)
- Meal & eco vouchers
- Group & health insurance
- Flexible work hours & the opportunity to work from home (up to 70% )
- 32 vacation days & 45 workcation days (to work abroad)
- Intensive training and certification at all levels to keep you up to date with the latest trends & technologies

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