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Operational Lead
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 350,000 team members in nearly 50 countries.
Mission
For our Applications Managed Services unit we are currently looking for a Dutch speaking Operational lead.
You will be leading the operational activities in a distributed delivery mode (incl. offshore). You will be responsible to ensure and to facilitate the communication to all stakeholders as central point of contact in regard to incident/service request management.
Key tasks & activities
- Facilitation of the delivery and communication between Capgemini/Client and support teams
- Central point of contact for communication to the different teams working for the client/Capgemini
- Attribution of unsolved incidents to the correct support group
- Validation of all incident/service Request details and ensuring categorization and prioritization
- Escalation management/incident management and workload management
- Establish and ensure the progress of action plans.
- First point of contact for all P1/P2 issues
- Categorization of all change requests
Team Lead expertise
- 2-3 years experience in team leading role in SAP environment
- Management skills
- Strong communication skills, able to handle issues with different stakeholders in mixed teams
- Good knowledge of effective change/incident/service management processes
- Good understanding of the business processes and cross integration areas
- Experience working with technical/support teams within SAP/ERP domain
- Previous experience working with distributed and international teams (nearshore, Offshore)
Soft Skills
Professional communication level in Dutch is mandatory and excellent knowledge of English both written and spoken.
What we offer
Your career matters to us Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty, and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Last but not least, we will offer you a nice salary package including a company car and various extra-legal benefits such as a group insurance, hospitalization insurance, representation allowance, meal vouchers, and the possibility to work up to 70% from home.
