Operational Lead

il y a 1 jour


Brussels, Belgique Capgemini Temps plein

Operational Lead

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 350,000 team members in nearly 50 countries.

Mission

For our Applications Managed Services unit we are currently looking for a Dutch speaking Operational lead.

You will be leading the operational activities in a distributed delivery mode (incl. offshore). You will be responsible to ensure and to facilitate the communication to all stakeholders as central point of contact in regard to incident/service request management.

Key tasks & activities
- Facilitation of the delivery and communication between Capgemini/Client and support teams
- Central point of contact for communication to the different teams working for the client/Capgemini
- Attribution of unsolved incidents to the correct support group
- Validation of all incident/service Request details and ensuring categorization and prioritization
- Escalation management/incident management and workload management
- Establish and ensure the progress of action plans.
- First point of contact for all P1/P2 issues
- Categorization of all change requests

Team Lead expertise
- 2-3 years experience in team leading role in SAP environment
- Management skills
- Strong communication skills, able to handle issues with different stakeholders in mixed teams
- Good knowledge of effective change/incident/service management processes
- Good understanding of the business processes and cross integration areas
- Experience working with technical/support teams within SAP/ERP domain
- Previous experience working with distributed and international teams (nearshore, Offshore)

Soft Skills

Professional communication level in Dutch is mandatory and excellent knowledge of English both written and spoken.

What we offer

Your career matters to us Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty, and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Last but not least, we will offer you a nice salary package including a company car and various extra-legal benefits such as a group insurance, hospitalization insurance, representation allowance, meal vouchers, and the possibility to work up to 70% from home.


  • Operational Lead

    Il y a 7 mois


    Brussels, Belgique Capgemini Temps plein

    **Operational Lead** **About Capgemini** Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep...

  • Operational HRbp

    Il y a 7 mois


    Brussels, Belgique AXA Temps plein

    La force de notre “Service Delivery Model” au sein du département HR est le service que nous pouvons livrer aux collaborateurs et aux managers des différentes BU.- L'Operational HRBP joue un rôle crucial dans l’interaction avec le business en offrant le soutien opérationnel HR à côté du HR Business Partner avec lequel il travaille en tandem.-...


  • Brussels, Belgique Resillion Temps plein

    Bedrijfsomschrijving Indien je niet in het bezit bent van een arbeidsvergunning en/of permanente verblijfskaart voor België, kunnen wij je aanvraag helaas niet in behandeling nemen aangezien wij geen sponsoring voorzien. - ____________________________________ Vanwege sterke klanten - en projectgroei zijn we op zoek naar een extra operationele lead om het...


  • Brussels, Belgique Resillion Temps plein

    Bedrijfsomschrijving Indien je niet in het bezit bent van een arbeidsvergunning en/of permanente verblijfskaart voor België, kunnen wij je aanvraag helaas niet in behandeling nemen aangezien wij geen sponsoring voorzien. - ____________________________________ Vanwege sterke klanten - en projectgroei zijn we op zoek naar een extra operationele lead om het...


  • Brussels, Belgique Umicore Temps plein

    About Umicore What you will be doing As **Global HR Process Excellence and Automation Lead** you pragmatically drive global progress on process harmonization and automation within the different HR teams. The goal is to achieve a global consistent way of working in a customer oriented way supporting Umicore”s RISE 2030 strategy. **Your contribution...


  • Brussels, Belgique Syensqo Temps plein

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Brussels, Belgique Antal International Temps plein

    Our client, an important Belgian FINTECH company, is looking for an **OPERATIONAL CONTROLLER** The role of the Operational Controller is to **lead the enhancement of the company Internal Control Framework** under her/his perimeter. As a referent on her/his perimeter, (s)he is a key element to steer and monitor the local permanent control framework. The role...


  • Brussels, Belgique Eurostar International Temps plein

    Eurostar le transporteur ferroviaire à grande vitesse de référence en Europe Rejoignez-nous et vous ferez partie d’une équipe internationale dynamique, connectée et cosmopolite qui partage le même objectif : créer une expérience de voyage unique pour nos clients. Prêt/e à embarquer ? En tant que Operational Crisis Director - Operations Methods...


  • Brussels, Belgique AXA Temps plein

    Au sein du département Production P&C Retail, l’équipe Quality, Process & Projects (QPP) est responsable de l’amélioration de la qualité du service aux clients et de l’optimisation de l’efficacité opérationnelle des équipes du département. Dans cette équipe, la fonction d'Operational Support Expert a pour mission de: - représenter le...


  • Brussels, Belgique Capgemini Temps plein

    **Your role**: You will constantly achieve operational excellence objectives in combining: A solid analysis of the operations An optimal definition of concepts for each operation A detailed solution within the boundaries of the pre-defined concepts A superior change management method You will develop your expertise in Operational Excellence and/or Project...

  • Category Lead Buyer

    il y a 2 semaines


    Brussels, Belgique ENGIE Temps plein

    **EQUANS** is looking for a **Category Lead Buyer** for Brussels. The **EQUANS Procurement** function is engaged in a deep Procurement Transformation Plan with the objective to support the BU Belux economical and operational performance growth. **Purpose**: as part of this evolution the BU intends to strengthen management of purchasing categories, a key...

  • Technical Team Leader

    Il y a 7 mois


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    ABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement. **As our Technical Team Leader, you will dive into a...

  • Lod2 Operational Risk

    Il y a 3 mois


    Brussels, Belgique Ayvens Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Looking forward to a new challenge? Join our Risk & Compliance Department in Evere as an Operational Risk & Control Expert BELUX! Your role The Operational Risk Team coordinates the risk...

  • Lean Program Leader

    il y a 2 jours


    Brussels, Belgique Eurofins Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest...

  • Il Site Lead

    il y a 2 jours


    Brussels, Belgique Tormans Group Temps plein

    **Doelstelling**: Word jij onze nieuwe collega? Om ons huidig team van technische professionals te versterken zijn wij op zoek naar een IL Site Lead. **Voornaamste taken**: The service will entail the following: - Participation to project specific site meetings - Installation planning review & progress verification as of start of component installation -...

  • Lead Designer

    il y a 2 jours


    Brussels, Belgique HNM Solutions Temps plein

    **Role: Lead Designer** **Location: Brussels, Belgium** **Language: English** **Description**: As Lead Designer, you will balance your work between concrete deliverables and high-level design / guidelines and recommendations: - Lead, draft and document the design of the demands on the Data Warehouse (MS SQL Server) mainly. - Be able to find the best...

  • Continuous Improvement Lead

    il y a 2 semaines


    Brussels, Belgique Q4Talent Temps plein

    Do you have an analytic mindset and would you like to optimize organisations with focus on efficiency, than this the ideal opportunity for you. Join our dynamic Continuous Improvement Team today ! Under the guidance of the EMEAA operational Excellence team and as a local point of contact, the continuous improvement leader will be part of the team which is...

  • Leader Cybersecurity Analyst

    il y a 2 semaines


    Brussels, Belgique Uni Systems Temps plein

    Operationalise the Cyber Threat information with the essential steps that empowers the SOC, Incident Response (IR) and other cybersecurity teams - Design the basics of a Threat-informed defence (TID) that could support operational teams shift their focus from vulnerabilities to threats - Design and implement the use of MITRE ATT&CK to Map and Track Adversary...

  • Lead Designer

    il y a 5 jours


    Brussels, Belgique HNM Solutions Temps plein

    **Description**: As Lead Designer, you will balance your work between concrete deliverables and high-level design / guidelines and recommendations: - Lead, draft and document the design of the demands on the Data Warehouse (MS SQL Server) mainly. - Be able to find the best trading off between short term delivery goals and long-term maintainability. - Design...


  • Brussels, Belgique Next Ventures Limited Temps plein

    Type **Contract** **Privileged Access Management Lead - Brussels / London - 6+ months contract** Our client, a leading Belgian Bank, is hiring a Privileged Access Management Lead on a 6+ month extendable contract. You will be responsible for supporting the Product Owner in the IDAM team on delivering Program co-ordination, Strategic design, Risk management...