Application Support Agent L2 M/w/x
il y a 2 semaines
**Company description
**Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group's resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
**Description of the function
**Description of tasks**
- Act as 2nd level support
- Treat requests/ incidents & questions from Support L1 (JIRA Ticket, Internal ticketing tool); provide technical support, investigate problems, and determine appropriate actions.
- Keep L1 support informed on request status and progress
- Participate to meetings with the Support team and development team.
- Improving internal documentation and creating FAQs based on received requests and incidents
**Profile description
**Knowledge and skills**
- Higher education or equivalent overall experience
- Basic understanding of SQL and XML
- SOAP UI
- Jasper Reports
- ITIL certified
- A first successful experience in user support (minimum 4 years)
- European level C1 in French and English is mandatory
- Have a good analytical skills and quickly understand process
- Be solution-oriented as well proactive and reactive to any problem
- High communication skills and insure customer satisfaction
- Ability to work in an international/multicultural environment
- Strong team player with excellent relationship skills
- You are stress resistant and are able to impart knowledge at various levels
- Any other language is an asset
**Additional information**
Workplace ,
Contract type : CDI
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