Application Support Agent L2 M/w/x
il y a 5 jours
**Company description
**Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group's resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
**Description of the function
**Description of tasks**
- Act as 2nd level support
- Treat requests/ incidents & questions from Support L1 (JIRA Ticket, Internal ticketing tool); provide technical support, investigate problems, and determine appropriate actions.
- Keep L1 support informed on request status and progress
- Participate to meetings with the Support team and development team.
- Improving internal documentation and creating FAQs based on received requests and incidents
**Profile description
**Knowledge and skills**
- Higher education or equivalent overall experience
- Basic understanding of SQL and XML
- SOAP UI
- Jasper Reports
- ITIL certified
- A first successful experience in user support (minimum 4 years)
- European level C1 in French and English is mandatory
- Have a good analytical skills and quickly understand process
- Be solution-oriented as well proactive and reactive to any problem
- High communication skills and insure customer satisfaction
- Ability to work in an international/multicultural environment
- Strong team player with excellent relationship skills
- You are stress resistant and are able to impart knowledge at various levels
- Any other language is an asset
**Additional information**
Workplace ,
Contract type : CDI
-
Application Support Agent
il y a 4 semaines
Brussels, Belgique Intrasoft Intl Temps pleinWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in...
-
Application Support Agent
il y a 1 semaine
Brussels, Belgique AbAKUS IT Solutions Temps pleinABAKUS IT SOLUTIONS is seeking an Application Support Agent to join our team, responsible for providing comprehensive support for the Atlassian Eco System. This role involves deploying, testing, and operating a suite of tools, including Jira and Confluence, to facilitate collaboration and software development across various entities. **Key...
-
Data & Cloud Business Analyst (m/w/x)
il y a 4 semaines
Brussels, Belgique Gaia X Temps pleinEstablished in 2021 as a privately funded not-for-profit association, Gaia-X brings together an international industrial, academic, and political community with the aim of building a common standard for transparent, controllable, and interoperable technologies that enable trusted decentralised digital ecosystems and by way of these boosting the data and...
-
Application Support Agent
il y a 5 jours
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD1582**: **Role: Application Support Agent** **Locations: Brussels,Belgium** - EU citizenship is mandatory; on-site is mandatory (Brussels) - Description of tasks: - Act as the first contact point for all end-users related questions on TRACES; - Ensure and perform all communication with the end-users; - Provide services to all stakeholders...
-
Application Support Agent
il y a 4 semaines
Brussels, Belgique Netcompany Temps pleinCompany DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...
-
Project Support Officer
il y a 2 semaines
Brussels, Belgique Gaia-X - Eropean Association for Data and Cloud Temps pleinGaia-X is the European Association for Data and Cloud AISBL with a mission to design a federated data infrastructure focusing on data sovereignty and availability, based on European standards and values. In a six-month period, more than 300 companies and organizations have already actively participated in the design of Gaia-X. Of these, 75 percent belong to...
-
IT Support L2
il y a 1 semaine
Brussels, Belgique Gentis Recruitment Temps plein**THE CLIENT** Our client is a main actor in the Bank sector looking for 2 It support L2 to omplete their team. IT-Services delivers an important contribution to the success of the company and operates as an IT Support Unit for the HQ and its agencies. The support that IT-Services offers, contributes highly to the efficiency of the operations and the...
-
L2/L3 Operational support, Brussels
il y a 4 semaines
Brussels, Belgique TN Belgium Temps pleinVoor een project in Brussel zijn we op zoek naar een L2/L3 Operational Support Engineer.Je takenpakket bestaat uit onder andere:Operationele ondersteuning L2 bieden op het gebied van eindgebruikertechnologie.Sterke bijdrage in het instellen en onderhouden van de hard- en softapparatuur voor eindgebruikers.Bijdragen aan de ontwikkeling van Self-Service...
-
Helpdesk L2
il y a 4 semaines
Brussels, Belgique AMA European Consulting Temps plein**Description**: Technical support on product or service aiming to receive, log, categorize, treat, solve or escalate requests, questions and incidents from users + software installation. Location : BRUSSELS Great team player & sprit No Homeworking Expected start date ASAP Duration : Undefined **Activities**: Categorize the request Position the...
-
Helpdesk L2
il y a 7 jours
Brussels, Belgique AMA European Consulting Temps plein**Description**: Technical support on product or service aiming to receive, log, categorize, treat, solve or escalate requests, questions and incidents from users + software installation. Location : BRUSSELS Great team player & sprit No Homeworking Expected start date ASAP Duration : Undefined **Activities**: Categorize the request Position the...
-
Application Support Manager
il y a 1 semaine
Brussels, Belgique Paradigm Temps plein**Application support Manager** **Digital Product Management** Est le pôle en charge de la gestion des produits et services à destination de toutes les entités de la Région de Bruxelles-Capitale. **eCitizen** Au sein du pôle Digital Product Management de Paradigm, la cellule e-Citizen Product Management a pour mission d’unifier les services en...
-
Compliance Support Officer
il y a 1 semaine
Brussels, Belgique ES Tractebel L2 Temps pleinRequisition ID: 24590- Location: Brussels, Brussels-Capital Region, Belgium**TRACTEBEL ENGINEERING S.A.** **Boulevard Simón Bolívar 34-36** **1000 Brussels - BELGIUM** **JOB DESCRIPTION** - As one of the world’s largest engineering consultancy companies and with more than 150 years of experience, TRACTEBEL is able to offer to its customers...
-
IT L2 Onsite Technician
il y a 2 semaines
Brussels, Belgique Hemmersbach GmbH & Co. KG Temps pleinProviding onsite desktop and network support to customers - Belgium - Brussels - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- Job with purpose- Meal voucher- Onboarding program- Transport allowance- Trusted working hours**Your skills**: - Customer oriented, with good communicational...
-
Waitress M/w/x
il y a 7 jours
Brussels, Belgique ANJALA Temps plein**Company description **We are a restaurant so we are looking for a **Waitress **(M/W/X) - speak English and French - work full time from 8am to 5pm and from Monday until Friday **Description of the function **. **Profile description **. **Eligible profile for activa.brussels assistance**:Yes **Additional information** Workplace , Contract type :...
-
Junior Application Support Agent
il y a 3 jours
Brussels Metropolitan Area, Belgique Brayton Global Temps pleinIntroduction / ContextIn this role, you will be responsible for providing technical assistance and support to our customers, ensuring smooth operation of our applications, and resolving any issues that may arise. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer...
-
IT Helpdesk Agents
il y a 2 semaines
Brussels Metropolitan Area, Belgique Retail Support Services - RSS Temps pleinJoin Our Team as IT Helpdesk Agents - First Line - NL/FR/ENG Are you passionate about IT and customer support?RSS is excited to expand its team by welcoming several talented IT Helpdesk Agents (1st line) who will play a pivotal role in assisting a diverse user base with inquiries related to Google mail, Google Hangouts, teleconferencing, SAP, Cloud...
-
Application Support Agent Junior 3/ Belgium
il y a 4 semaines
Brussels, Belgique Gemmaone Temps pleinWe are looking for:APPLICATION SUPPORT AGENT JUNIORType of employment: B2B CONTRACTLocation: Brussels (Belgium)Work model: HYBRID (2 to 3 days per week onsite in Brussels)Temporary employment: PROJECT-BASED CONTRACTYour role:Receive and log requests/incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate...
-
Junior Technical Project Manager
il y a 2 semaines
Brussels, Belgique Gaia-X - European Association for Data and Cloud Temps pleinGaia-X is the European Association for Data and Cloud AISBL with a mission to design a federated data infrastructure focusing on data sovereignty and availability, based on European standards and values. In a six-month period, more than 300 companies and organizations have already actively participated in the design of Gaia-X. Of these, 75 percent belong to...
-
Junior Application Support Agent for Traces
il y a 3 semaines
Brussels, Belgique AXIANS EI Temps pleinAt Axians, we deliver the best combination of technology and services to enable our clients to fulfill the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023. **Axians. The best of ICT...
-
Support Engineer
il y a 2 semaines
Brussels Metropolitan Area, Belgique Norconsulting Global Recruitment Temps pleinIn Norconsulting we are currently looking for a Support Engineer - Visual Basic to join us in Brussels in a freelancer opportunity for a major IT Consultancy firm.Duration: long termLocation: Onsite in BrusselsRate: 300 - 370 Euros per working dayType of assignment: Full-time (8h/day, Monday to Friday)Skills – Visual Basic 6, Net, SQL Server VB.Net/ASP.net...