Customer Service Administrator

**Objective of the function**
- Manage order-to-cash administration, logistics organization and first point of contact for customers.

**Responsibilities/Duties**

**Customer minded**
- Committing his / her respective facility towards the customers to perform and deliver as per customer demands and this within respective plant systems and procedures.
- Ensuring that customer demands / agreements are transferred within our internal systems.
- Follow-up of fulfilment of commitments.
- Maintaining (and improving) customer relations.
- Pro-active communication with customers.
- Inform customer about production lead times
- Follow up of forecasts / planning.
- Ensuring that customer expectations are met or exceeded, ensuring on time and correct deliverables.
- Maintain good contacts between our customers, our different departments and area sales management.
- Draw up and work out quotations; coordinate with the respective Area Sales Manager.

**Logistics organization**
- Planning of ( scheduling) customer demands into our systems in such a manner that capacity can be reserved and that production efficiency can be optimized.
- Set up planning schemes.
- Follow up production schemes.
- Follow up of planning
- Inform customer in case of arrears and give new delivery periods

**Order-to-cash administration**
- Continuously implement, update and improve the quality management system.
- Processing orders fluently.
- Process and follow up of technical contracts
- Keeping customer files up-to-date.
- Handle complaints and assist new projects.
- Report on a regular basis to General Manager.
- Inform General Manager about irregularities.

- Assist in Sales Invoicing.

**Authority**:

- Customer Service Supervisor

**Requirements**:
**Knowledge/Education and Training**:

- Graduate or equivalent by experience

**Experience**:

- 2-3 years experience in a similar function

**Skills**:

- Excellent written & spoken knowledge of English
- 3rd language is an asset

**Contacts**:
**Internal**:

- General Manager, Area Sales Manager, Business Support, Accounting, QA, Lab

**External**:

- Customers

**Deputy**:

- Dominique Jacquet - Cécile Royen - Marie-Claire Simons