Product Technical Specialist

il y a 7 jours

Anderlecht, Belgique Prophix Belgium Temps plein

paced environment.

Currently all employees are working remotely from home. When we implement our return to office plan in the future, Prophix will offer employees the choice for work arrangement: the opportunity to work from our office, remotely, or a combination of both/hybrid. We have invested in best-in-class tools, technology, and culture to ensure our team members are able to do their best work.

**What You Will Do at Prophix**
- Respond to customer/partner technical issues related to operating systems, networks, security, relational and OLAP databases within defined SLAs.
- Conduct product installations, database restoration, troubleshooting, testing and system optimization for on premise environments remotely.
- Handle and prioritize internal support escalations to ensure remediation affecting cloud services.
- Observe proper change management processes and procedures.
- Respond to monitored cloud service alerts during business hours or as required.
- Provision OAT environments to replicate client issues, conduct analysis, and test potential solutions to implement.
- Investigate DIS issues utilizing dynamo and debugging logs.
- Participate in on-call rotation to support and maintain uptime of cloud infrastructure 24/7/365.
- Contribute to the maintenance of technical documentation to support operational processes and internal/external knowledge base.
- Perform additional duties and functions as required.

**What You Will Bring to Prophix**

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

**Required Qualifications**
- Post-Secondary Degree in Computer Science, Information Systems, or related field
- Proven working knowledge of Microsoft SQL Server 2019/2017 or newer, Analysis Services (SSAS) and Integration Services (SSIS) including but not limited to installation/configuration, DB maintenance, performance diagnostics/tuning, and scripting.
- Experience with Microsoft Window Server 2016/2019
- Experience with networking and virtualization technologies.
- Familiar with data warehousing and ODBC integration
- Knowledge of Amazon Web Services (AWS)
- Must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport
- Must have excellent verbal and written communication skills in English.

**Preferred Qualifications**
- Academic or practical knowledge of Accounting and/or Financial concepts (i.e. planning, budgeting, forecasting, or consolidation) is preferred
- Knowledge in the following is an asset: incident management, Zendesk, Confluence, Data integration tools (e.g. Snaplogic)
- Must demonstrate strong analytical and problem-solving skills to diagnose and logically resolve customer problems using experience and sound judgement.
- Possess strong organizational skills, attention to detail, and ability to prioritize workload.
- Experienced working in a high volume, fast paced environment with the ability to work effectively to meet tight deadlines.
- Avid team player who can also work independently.
- Willingness to take on non-routine assignments.
- Willingness to learn new technologies independently.
- Fluency in French and/or Dutch would be an asset.

**NOTES**

**ACCESSIBILITY & DIVERSITY**

Prophix promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

We are an Equal Opportunity Employer. Prophix will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.

**PROPHIX**

Prophix offers the opportunity of working at our award winning software development company while contributing to a unique corporate culture that makes a difference in the world. With a soaring employee satisfaction rate (over 90%), you will be part of our growing Consulting team that provides an outstanding employee experience as we continue to scale in Europe and internationally.

**Experience**: Preferred
- 3 year(s): Relevant experience

**Skills**: Preferred
- Finance

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