Technical Product Manager
il y a 3 semaines
You like being involved in the technology and business part of your product? Then becoming our Technical Product Manager (TPDM) might be your thing
**As NMBS- SNCB’s IT company,** **YPTO** is **part of the Belgian Railway **family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way.
The recently approved NMBS-SNCB « Rail Vision 2040 » has the ambitious goal to make sure that more people, companies & organisations choose the train as their preferred mobility tool. Not to forget, after all, rail being the most climate-friendly mode of public transport compared to other modes of public transport today.
An ambitious goal that we’re building and realising: further digitalising SNCB - NMBS, offering innovative solutions and enabling flexible services with a key focus on the end user.
**The job**
As Technical Product Manager (TPDM) you will work within the SPS department, which stands for **Sales, Passengers and Security Management**.
You will be designated to the Business Area **Commercial Channels & Products, **which is the IT partner of the NMBS-SNCB Directorate Marketing & Sales. This Business Area manages all sales channels as well as the designated backend and after-sales solutions (Products) of NMBS-SNCB both in Project
- as in RUN mode.
We’re talking Mobile App, Ticket Vending Machines, Cash Desks in the Railway stationsbasically all sales channels & systems that are in use today allowing travelers to buy tickets & services through a multitude of channels, reaching thousands of travelers.
In your role as TPDM you will have a strong focus on the RUN activities, next to that you:
- Will act as the primary contact point towards the business where the Commercial Product Manager is located.
- Collaborate with a wide range of people to identify and define Business needs, understand the Solution Context and develop the Vision, Roadmap and Features required to meet these needs.
- He/she manages the financial topics
- This covers support activities, new features, enhancements
- Application, infrastructure and network performance
- Quality control on both functional & technical aspects
- Takes up ITIL roles where relevant - Problem mgt P3/P4
- Supportive role during major incidents
- Performs monitoring activities in a reactive way
- Detects & defines monitoring improvements leading to new KPIs
- Ensures industrialization (setup + outsource) of the newly defined monitoring KPIs
- Ensures correct dimensioning of the network & infrastructure components to cover the required current & future needs
**Your hard skills**:
- Experience in Public Transport Sector is a big plus
- Minimum relevant working experience of 5 years
- You have a technical background allowing you to manage the technology lifecycle of your product
- Innovation driven - pro-active look in to the market what technologies are available, what the competition is doing etc.
- Roadmap: Create/maintain a Strategic roadmap for each of the to you assigned components
- You are fluent in Dutch or French, and have a proficient knowledge of English
**Your human skills**
- Strong listening & communication skills
- Analytical thinking
- Pragmatic & hands-on
- Can-do attitude
- You’re a team player and you like working with others
- You get energized by inspiring & motivating others
**Our offer**
Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:
- Possibility to work from home 3 days a week + flexible working hours
- 35 days of leave
- Company car + public transport pass
- Target bonus
- Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
- Meal and eco cheques
- Net allowances for remote work and carwash + internet budget
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