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Technician Service Desk
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**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
C002436 / Mons
**Skills, knowledge, experience required**:
- Minimum 1 year of experience in Service Desk Operations within the last 2 years;
- Experience in:
- Installation, maintenance and troubleshooting of MS Windows 10, MS Office, Visio, MS Project and web browsers (MS Edge, Firefox, etc.);
- Installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
- Performing user administration in MS Active Directory and MS Exchange;
- Using ITSM tools such as BMC Remedy, JIRA;
- End user support in general;
- Knowledge of and experience in NATO environment;
- Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment;
- Being customer focused and service oriented as well as having highly effective interpersonal skills in dealing with demanding customers under high workload.
**Duties/role**:
- Performing:
- End-user support by providing timely and accurate IT Service Desk services such as incident management;
- Problem escalation, remote assistance training and end-user guidance on NU. NR and NS network;
- On-Call level 1 service support either remotely or on site;
- Other duties as may be required;
- Monitoring the IT Service Desk incident management system proactively, acting on incidents and alerting relevant second-line support in case of performance degradation or downtime;
- Gathering comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period;
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,