Technical Service Delivery Officer
il y a 2 jours
**Project description**:
department, the Digital Workplace teams are responsible for the physical and digital workplace of the end users, for example:
- Management of the physical devices (computers, smartphones, telephony, meeting room equipment,)
- Management of the Operating System and software installed on the equipment
- Management of the Office 365 suite
- 1st, 2nd and 3rd line support of the users
**Responsibilities**:
The role of the Technical Service Delivery officer shall be
- Coordination of Service Delivery activities (Service Desk - Second line)
- Coordination of complex customer requests resolution : analysis, planning, prioritization and technical implementation
- Reporting on coordinated activities to Fluxys Digital Workplace management
- Together with the team, you keep the end-points secure, up to date and in optimal health
- You actively follow up the technological evolutions and help organize the maintenance activities involved.
- You support the configuration of all end-points and follow up changes.
- You evaluate the performance as well as the productivity and the quality of the work done.
- You ensure the achievement of the objectives and compliance with internal rules and procedures
- You ensure that the services delivered comply with the requirements defined in the company's standards
- You pro-actively monitor the state of the system, help optimizing the correct functioning of the system and, if needed, respond to outages of the system.
- You are responsible of keeping the documentation of the system up to date
- You are responsible for the continuous improvement of the services/support : you identify recurring issues and propose solutions, you analyse recurring pain points and propose innovative solutions
- You control Technical Debt by providing the team and management with the necessary insight on the progress of the given tasks and responsibilities.
- You support the Workplace Design team members to enable them to achieve the highest standards of quality of services delivered to customers.
**Skills**:
TECHNICAL SKILLS
- You have at least 5 years of experience in a similar function;
- Expert knowledge of Windows Client OS (Windows 10)
- Expert knowledge of MS Office Apps: Teams, OneDrive, or equivalent
- Standard knowledge of Microsoft SCCM
- Expert knowledge of Mobile Device management (MDM) - Intune
- Good knowledge of Group Policies
- Good knowledge of Microsoft Office 365
SKILLS
- You are a team player which shares information in a spontaneous way;
- You have the willingness to build bridges between teams
- You have a strong analytical and problem-solving skills
- You have customer oriented and have excellent interpersonal, communication and team collaboration skills
- You have a positive mindset and easy going;
- You are proficient in Dutch, French and English.
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