Service Delivery Manager
Il y a 4 mois
**Company Description**
Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together.
As IT services must serve the business needs, which means they require the oversight and delivery IT services managers can provide. Fluent communication with stakeholders to ensure alignment on business objectives as well as fluency in tools like ServiceNow, 4Me or BMC Remedy will support the role. Our experts are familiar with frameworks like ITIL, ensuring service quality, incident management, and process optimisation. The role’s key responsibilities include the effective management of service desks, and the implementation of continuous improvement strategies. IT Services management is about using problem solving skills to maintain high standards, so the IT Services are never out of step with the business goals.
You’ll be familiar with.NET by Microsoft. This open-source, cross-platform framework (compatible with macOS, Windows, and Linux) supports various programming languages, including the ever-popular C#. Thanks to its high-performance runtime, consistent programming model, and extensive library of precoded solutions.NET enables us to incorporate performance, security, reliability, and productivity into our solutions.
As the primary point of contact and lead in the service team, exceptional customer experiences are what Delivery/Service Managers are positioned to provide. You’ll anticipate client needs through proactive communication and watch over the delivery process using your skills in efficient resource management, resolving any issues as they happen. Client satisfaction is crucial, so you’ll make sure our IT services align with their needs, driving digital transformation alongside customer satisfaction to exceed expectations.
**Qualifications**
- Project and/or service management within an IT environment
- Technical insight to lead development teams working in.NET
- Presales and sales activities
- People management and strong communication skills
- Education: Bachelor’s degree in computer science or a relevant equivalent
- Languages: English and Dutch or French
**What we can offer you**
As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career.
**Additional Information**
Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider. We offer a generous employee benefits package that includes:
- A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
- Continuous learning opportunities through the Sopra Steria Academy to support your career development.
- The opportunity to connect with fellow Sopra Steria colleagues at various team events.
**Want to know what happens next?**
- ___
- Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences._
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