IT Services Specialist

il y a 6 heures

Brussels, Belgique OneSpan Temps plein

The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop their preferred work environment.

The **IT Services Specialist** is responsible for the ongoing support of OneSpan employees and IT infrastructure worldwide. The IT-Services Specialist will deploy laptop client and support the Information and Communications infrastructure, focusing on both local and remote networks, VPN and all other tools which enable voice and data communication between OneSpan employees and the outer world.

Devices and solutions include all data communication devices (servers, laptops, desktops), voice services, and mobile phones (Windows, Apple, Android). In the remote locations, desk-top support will be performed through (internal and external) service providers, which will be supervised by the IT Helpdesk Support manager.
- **Belgium.**

**Job Duties and Responsibilities**
- Onboarding new employees, which includes laptop deployment and client onboarding and training
- Monitoring alerts from the IT monitoring tool according to the agreed procedures
- Managing level-1 support incidents from our ticket tracking tool, Jira Service desk.
- Following up on incidents until a resolution is agreed upon
- Acting as a reference for colleagues, sharing the information with the other team members and IT management
- Providing local and remote support to OneSpan employees (hard/software)
- Installing and configuring client software
- Supporting Microsoft Windows/Linux/macOS client operating systems
- Creation of users in AD and Azure
- Identifying infrastructural needs through listening to user requests, proactive monitoring and following advice of the IT infrastructure Security Manager
- Report infrastructure needs to the Helpdesk Support Manager to establish requirements for new systems and/or modifications
- Monitoring the daily performance of both local and remote IT infrastructure
- Supervising and coordinating external parties engaged in problem-solving, monitoring, and installing hardware, data-communication equipment and software in cooperation with the IT system engineer
- Preparing evaluations of software or hardware, and recommending improvements or upgrades to the IT system engineer

**Requirements**:

- at least 2 years of relevant experience in an internal or external IT-Support (1st and 2nd Level Helpdesk) role
- Required to be onsite in our Belgium offices (on average at least 1 day per week)
- Having extensive practical knowledge of Windows client and server operating systems, macOS, Windows Server and Linux client operating systems
- Proficient in TCP/IP, DNS, DHCP, NAT, VLAN, switching, routing and network topology
- Experience with Azure/AWS cloud environment and understanding of Office 365 user management and licensing
- Knowledge of VOIP telephony (Skype, Teams, Zoom etc.)
- Proficient knowledge of VMware vSphere / vCenter
- Proficient knowledge of Microsoft Endpoint Manager
- Proficient knowledge of Microsoft Active Directory/Azure
- Good communication skills needed for client interaction
- Experience in documenting knowledge base articles, project documentation, reports.
- Languages: English (must), Dutch (must), French (nice to have)

LI-JB1

LI-hybrid

We offer you the opportunity to be part of a world of trusted digital interactions and agreements.

You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations to accelerate their digital transformations by enabling secure, compliant, and refreshingly easy digital customer agreements and transactions, we like to meet you

OneSpan provides a safe and drug-free working environment for its employees and to meet or exceed the standards of all applicable laws and regulations governing workplace safety, health and the environment.

We know it takes people with a diversity of perspectives, ideas, and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. Likewise, we also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer, for more information please visit our Privacy Center.

  • IT Service Specialist

    il y a 4 jours

    Brussels, Belgique Electrolux Temps plein

    **Shape **_working_** for the better** Electrolux is op zoek naar een communicatieve **IT Service Specialist** voor onze Belgische organisatie. Wij zijn gevestigd in Brussel. Als IT Service Specialist ben je werkzaam op een veelzijdige locatie en ben je het eerste aanspreekpunt voor alle IT-gerelateerde vraagstukken. Je ondersteunt collega’s op kantoor...

  • IT Infrastructure Specialist

    Il y a 7 mois

    Brussels, Belgique AbAKUS IT Solutions Temps plein

    As a technical specialist, you will actively contribute to optimizing IT infrastructures, ensuring service continuity for our clients. **Responsibilities**: **Profile**: - Minimum 2 years of experience in a Windows environment, specializing in user support levels 1 and 2, in a network environment, and with technical support for PCs. - Mandatory Microsoft...

  • Senior IT Service Management Process Analyst

    il y a 2 semaines

    Brussels, Belgique Europe IT Services Temps plein

    , Role **:Senior IT Service Management process analyst** **Location: Brussels, Belgium** **Description/Requirements**: **ITIL v3 or 4 Intermediate level *Good knowledge of business support models,Operational ITIL processes *ServiceNow integrations & discovery tools *ITIL Service Operations processes,ITIL Service Transition processes,ITIL Service Design...

  • Operational IT Service Specialist

    Il y a 7 mois

    Brussels, Belgique HAYS Temps plein

    Service Delivery Specialist | IT | Information Technology | Brussels | International **Your new company** A leading company in the banking and the financial sector. **Your new role** As Operational IT Service Specialist, you'll be the driving force behind: - Exciting IT projects from start to finish, ensuring they're delivered smoothly and meet our high...

  • IT Service Specialist

    il y a 4 jours

    Brussels, Belgique Electrolux Group Temps plein

    **Shape **_**working**_ **for the better** Electrolux is op zoek naar een communicatieve **IT Service Specialist** voor onze Belgische organisatie. Wij zijn gevestigd in Brussel. Als IT Service Specialist ben je werkzaam op een veelzijdige locatie en ben je het eerste aanspreekpunt voor alle IT-gerelateerde vraagstukken. Je ondersteunt collega’s op...

  • IT Support Specialist

    il y a 2 semaines

    Brussels, Belgique BASYS IT-Service GmbH Temps plein

    Are you ready for new horizons? BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, and Prague. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what...

  • IT Support Analyst

    il y a 5 jours

    Brussels, Belgique KompiTech IT Services Temps plein

    **IT Support Analyst** - Providing onsite IT support to customers. - Deliver an excellent level of customer service. - Provide support for IT infrastructure - Desktops, Laptops, Printers, Handhelds and Smartphones. - Categorize and prioritize end-user support requests and service requests by utilizing a ticketing system to track tickets and provide...

  • Talent IT

    il y a 4 semaines

    Brussels, Brussels, Belgique Talent IT Temps plein

    We pride ourselves on providing high-quality IT services to meet the needs of our business departments and partners. We are committed to continuous improvement and excellence in service delivery. Join our team and help us drive the quality of our IT services to new heights.We are seeking a motivated Junior IT Service Delivery Manager to join our dynamic...

  • Talent IT

    il y a 3 semaines

    Brussels, Belgique Talent IT Temps plein

    We pride ourselves on providing high-quality IT services to meet the needs of our business departments and partners. We are committed to continuous improvement and excellence in service delivery. Join our team and help us drive the quality of our IT services to new heights. We are seeking a motivated Junior IT Service Delivery Manager to join our dynamic...

  • Procurement Specialist

    il y a 3 jours

    Brussels, Belgique AXA Temps plein

    Notre département Achats est une équipe dynamique de 14 experts en achats couvrant la gestion des catégories, le sourcing, la gestion des fournisseurs, la gestion des risques fournisseurs et les activités P2P. Les achats travaillent en étroite collaboration avec les parties prenantes de l'entreprise afin de créer un impact et d'apporter de la valeur...

  • Procurement Specialist

    il y a 3 jours

    Brussels, Belgique AXA Temps plein

    Onze afdeling Procurement bestaat uit een dynamisch team van 14 inkoopexperts die zich bezighouden met category management, sourcing, vendor management, leveranciersrisicobeheer en P2P-activiteiten. Procurement werkt nauw samen met zakelijke belanghebbenden om impact te creëren en waarde te leveren aan transformatieprojecten en bedrijfsactiviteiten waarvoor...

  • IT Support Specialist

    Il y a 5 mois

    Brussels, Belgique NN Group Temps plein

    What does your job as an IT Support Specialist look like? NN has invested heavily in the last years to transform itself & their IT department into a real digital company, where client service is optimal and process are smooth & automated. Next to that, NN is always looking for new innovative products & services to offer to their clients. In order to achieve...

  • IT Specialist

    il y a 2 jours

    Brussels, Belgique ALYE Engineering Temps plein

    **THE COMPANY** Our client’s team now has 21 people. They provide all IT services to small and medium-sized enterprises / organizations, from sales to remote or on-site support, from simple to complex technologies. They are present in Brussels and Wavre. Our client strengthens its 'inforMagicians' team, therefore we are looking for an IT...

  • Data Centre Specialist

    il y a 2 semaines

    Brussels, Belgique Europe IT Services Temps plein

    Role: Data Centre Specialist Location: Brussels, Belgium Description/Requirements: - Install, configure and maintain software, hardware and networks - Manage and maintain the domain and active directory of the AV Unit - Monitor system performance and troubleshoot issues - Ensure security and efficiency of the IT infrastructure *∙Implement and manage...

  • IT Support

    Il y a 7 mois

    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

  • IT Specialist

    il y a 6 heures

    Brussels, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD3057**: **Role: IT Specialist (ITS)** **Location: Brussels, Belgium** **Languadge: English and French will be an advantage** **Requirements**: - At least 5 years of proven experience supporting multiple Commission Services and agencies to design policies, organize high-level meetings, as well as liaise with Member States. - Experience with...

  • Junior IT Service Manager

    Il y a 7 mois

    Brussels, Belgique Pauwels Consulting Temps plein

    -brussel / bruxelles bediende, freelancer 40 uur per week - Armand RulkinTalent Acquisition Specialist IT +3293247080 - **Junior IT Service Manager**: ICT & Digital - IT Management Currently, we are looking for a driven Junior IT Service Manager for one of our innovative clients in Brussels. Does that sound interesting? Then, by all means, read on! Because...

  • IT Functional Analyst

    il y a 7 jours

    Brussels, Belgique Europe IT Services Temps plein

    **Role: IT Functional analyst** **Location: Brussels, Belgium** **Brief Description/Requirements**: At least 3 years of relevant experience Experience as a front-end business / functional / technical analyst Good knowledge of web services and RESTful APIs Experience of designing API Swagger definitions Good documentation skills - knowledge of UML,...

  • IT Support Specialist

    Il y a 2 mois

    Brussels, Belgique CTG Temps plein

    **IT SERVICE MANAGEMENT** **BRUSSELS**: **Sylvain Marsal** **Recruiter** **IT SUPPORT SPECIALITST FOR THE EUROPEAN INSTITUTIONS**: Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic **IT Support Specialist** to join our team, working alongside a prestigious European Institution based in Belgium. **YOUR...

  • IT Tester

    Il y a 7 mois

    Brussels, Belgique IT-Planet Temps plein

    Introductie IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw...