Talent IT
il y a 14 heures
We pride ourselves on providing high-quality IT services to meet the needs of our business departments and partners. We are committed to continuous improvement and excellence in service delivery. Join our team and help us drive the quality of our IT services to new heights.
We are seeking a motivated Junior IT Service Delivery Manager to join our dynamic team. In this role, you will be responsible for managing and improving IT service delivery processes, ensuring that our services meet the required standards and continuously seeking ways to enhance service quality. You will work closely with both internal teams and external partners to achieve these goals.
Key responsibilities
- Service Level Agreements (SLAs): Develop, negotiate, and monitor SLAs with our partners, both as a provider and a client, ensuring the quality of services provided meets agreed standards
- Capacity and Availability Planning: Plan, implement, measure, and adjust all aspects of IT capacity, availability, and recovery services to guarantee a sufficient level of service for our business departments and partners
- Service Management: Ensure the organized management of IT services, including monitoring, reporting on service quality, and incident management procedures
- Continuous Improvement: Actively seek opportunities to improve the quality of IT services provided
- Incident Management: Ensure there are established procedures for incident management that are well-known and effectively restore service levels while ensuring proper communication
Requirements
- Experience: Proven experience in IT Service Delivery, with a basic understanding of ITIL processes.
- Skills:
- IT Service Management
- ITIL Framework
- Service Delivery Management
- Preferred Experience: Previous experience in social security or public service is an advantage
- Languages: Active knowledge of either Dutch or French is essential
- Work Arrangement: Ability to work on-site at our Brussels office at least two days per week
What we offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Flexibility to work remotely part of the time
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