Process Analyst
il y a 1 jour
**Giga fast and reliable data networks, we lead the way.**
We go for the best possible data network, in your home and office. That's why we're investing heavily to make Flanders more than ready for the digital life of tomorrow.
**Working in the Business Navigation team**
Collaborate in the new, historic chapter that Telenet wants to write. Rolling out the data network of the future in Flanders, in homes and offices, we can really use your knowledge and drive. And when we grow, you grow with us. You guide the team and bring insights and tools for efficient operations.
**Your responsibilities as Process Analyst**
Our Process Analyst identifies, depending on the needs of the organization, the processes within his/her expertise that can be designed, improved, automated and/or standardized. You ensure conformity with other interrelated processes, and suggest alternatives and/or improvements:
- You identify the business needs/challenges and/or questions with all stakeholders, and analyze these needs using tools and methods. You identify the impact on existing processes, the organization, the customer experience, systems and/or tools.
- You map out the AS IS in consultation with the business and define the TO BE through workshops, interviews, etc., consider the feasibility/desirability in consultation with the stakeholders, and propose the best possible solution based on this. You develop, facilitate and document the necessary process modifications using process modeling tools.
- You monitor the existing processes, identify where (recurring) problems occur in the current systems/processes, and formulate/develop solutions by taking into account lessons learned. You standardize the processes to the extent possible (in line with the standards), always taking into account the interests of the stakeholders.
- You act as a point of contact regarding processes for all internal and external stakeholders and make proposals or give advice in translating the business requirements into implementation steps. You ensure the Single Source Of Truth with regard to processes and process documentation.
- You support change processes by jointly developing change plans, and supervise these improvement processes according to the plan and in accordance with the applicable agreements.
- You contribute to and support the organizational strategy from the perspective of process analysis, based on business expertise and possible future technology evolutions.
- You coordinate the process optimization within the broader business process, limiting any impact on other process elements and thus securing the interactions between the various core processes.
**What we offer**
You will be joining a company that invests fully in you, adapting your work environment optimally to what you need. This allows you to develop yourself while taking care of your work-life balance. What else do we have in store for you? We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but give you the chance to press the pause button after a while or to go in a completely different direction.
- A varied job in which you achieve tangible results and make your mark.
- A competitive gross monthly salary that we complement with a host of fringe benefits.
- The fine company of colleagues who are just as passionate as you.
- The opportunity for several days of work from home.
**Our ideal Process Analyst**
- Bachelor's or Master's degree or equivalent through experience.
- 3-5 years of experience as a Process Analyst or Business Analyst.
- You have a good knowledge of English and Dutch. Good knowledge of French is a plus.
- You have relevant experience in process modeling, management, documentation and business analysis.
- You actively take initiative for process optimization within your assigned area of expertise, smoothly weighing options and guiding discussions.
- You interact, advise and collaborate as an expert with (strategic) managers and other relevant stakeholders and you are able to strive for consensus in case of conflicting interests.
- You always adapt your communication style/ style to the target audience and the context.
**Apply? Good idea
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