Customer Care Specialist Italian and English
il y a 2 semaines
**Description**:
- Order management: respect of the procedures in place
- Order processing: order entry, order follow-up, invoicing, price management
- Order analysis: review/check customers information, check project information
- You will locate problems and inform customer and sales manager in case of issues with deliveries
- Make sure the orders are entered with the right information and deliver as per customer expectations
- Manage customer complaints (discounts/credit/debit notes) and consider how actions or plans will affect the customer
- Support in back up for other countries
- Respond in a timely manner to meet customer needs and expectations
- Ensure the best support to customers in case of issues and look at solutions to solve them
- Communicate with internal counter parts (sales, plants, logistics) to provide full and correct answers to the customers
- Escalate topics and issues internally in timely manner
- As Customer Care Specialist you register, adjust commissions, partnership or rebates
- Make quotations in collaboration with the sales team,
- Support in CRM in collaboration with the sales team
- Marketing (as per need): support on translation work (ie brochures/website), support on follow up after marketing campaigns & newsletters
**Profile**
- Native speaker in Italian, proficient in English and any other European language is considered as a plus
- Commercial education
- 5 years of experience in a similar function and Experience in building equipment
- Familiarity with the Microsoft Office
- Experienced with SAP Order management (SD)
- Results oriented and proven track record in establishing and achieving ambitious goals
- Knowledge of business principles
- Customer focused
- Sense of urgency and responsiveness
- Details oriented and works with a high degree of accuracy
- Able to prioritize time
- Problem solving and a Team player
**Languages**:
- Italian
- English
**Offer**
- A Full Time and permanent contract
- A competitive salary with meal vouchers (8€ per day)
- 20 legal holidays + 16 additional days
- End of the year bonus
- Group and hospital insurance
- Pension plan
- Public Transport or fuel compensation
**Company**
You are the key contacts for our customers and you ensure the best processing of their orders. You effectively coordinate any of their requests internally. As a Customer Care Specialist you support the sales organization, in their strategy and in the ongoing projects.
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il y a 2 semaines
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