Project Manager
il y a 2 semaines
**Operations Manager**
De afdeling Algemene Ondersteuning en meer bepaald de cel ICT wenst haar ICT omgeving te professionaliseren. Daarom werden een aantal strategische tracks opgesteld waaraan de Operations Manager mee aan de kar zal trekken.
Je hebt ervaring in het aansturen van delivery teams binnen een complexe en sterk veranderende ICT omgeving n.a.v. een transitiefase waarbij verschillende (verouderde) omgevingen getransformeerd worden naar één gemeenschappelijk platform.
De Operations Manager zorgt voor het optimaal functioneren van de software, server
- en netwerkomgeving, en de service desk tooling. Via nauwgezette analyse bepaal je de noden en prioriteiten, je voorziet de juiste ondersteuning voor elke cel (business) zodat deze vlot hun taken kunnen uitvoeren.
Je beschikt over een brede kijk op de ICT sector en kan met je soft-skills de diverse projecten te meester.
De cel ICT van De Vlaamse Waterweg heeft volgende verwachtingen van de Operations Manager.
- Opstellen van de nodige procedures en RACI model. Zorgen voor documentatie en de juiste en vlotte processen.
- Inplannen en aansturen van het exploitatie team. Tonen van flexibiliteit en ondersteunen van de filosofie dat exploitatie-teamleden mee worden ingeschakeld in de uitvoering van ICT-projecten en programma’s.
- Bepalen van de scope voor allerhande toekomst
- en verbeterinitiatieven voor de opvolging van de dagdagelijkse ICT-werking. Een sturende en coördinerende rol bij deze verbetertrajecten.
- De technologische evolutie van de informatie-en telecomsystemen opvolgen incl. technische oplossingen voorstellen.
- De strategie en de oriëntatie van de informatie
- en telecomsystemen van de organisatie bepalen (evolutie, organisatie, ) op basis van door de directie bepaalde uitgangspunten en de behoeften van de gebruikers.
- Risicobeheer van de informatiesystemen bepalen en uitvoeren (beveiliging, vertrouwelijkheid, integriteit, betrouwbaarheid, ).
- Toezicht houden op een vlotte afhandeling van de gemelde incidenten.
- Je gaat regelmatig in dialoog met de leden van de ICT-staf en externe partners die ons ondersteunen. Daarnaast bouw je een duurzame relatie op met je partners en met de leden van de staf ICT.
- Het globale budget van de organisatie, de dienst of het project mee beheren (investering, bestemming, verdeling, ).
- Opstellen van change management strategie, planning & coördinatie.
- Change Management communicatie naar de ICT staf en mogelijks naar eindgebruikers indien nodig.
- Je werkt afwisselend vanuit de kantoren Hasselt en Willebroek.
Technische context
Je wordt ingezet om de organisatie te helpen bij het maken en implementeren van de juiste keuzes omtrent het beheren/professionaliseren van de bestaande omgevingen en toepassingen.
Organisatie en planning - Een complexe organisatie schrikt jou niet af. Je creëert een duidelijke structuur en planning om medewerkers van de exploitatie teams te sturen en te motiveren. Opleidingen of certificatie in ICT Service management is zeker een plus ( ITIL, COBIT,..) maar je kunt die pragmatisch implementeren.
Ondernemerschap en enthousiasme - Je bent gedreven en dynamisch. Je weet mensen te mobiliseren, waardoor je projecten tot een goed einde brengt. Je kunt je inleven in de processen van de klant en de verschillende interne businessunits.
Technisch - Je hebt voeling (praktijkervaring) met technieken die onder de motorkap van een cloudplatform kunnen zitten. Onze software draait voornamelijk op Microsoft technologie. Je gaat met andere woorden verder dan enkel resourceplanning en bent gebeten om ook de technologie achter de toepassingen mee op te volgen om beheerprocessen verder te optimaliseren.
Communicatie en administratie - Je hebt een vlotte communicatiestijl en staat erop om alle betrokkenen voldoende op de hoogte houden. Je bent in staat om alles nauwgezet te documenteren en ondersteunende tools te gebruiken.
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