Account Manager Ii Residential
Il y a 7 mois
Customer Service Project Manager (Water)
At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re passionate about the work we do, because together, we have a broad impact on our world.
Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We’re growing fast, and that’s where you come in. Come join our team.
More information about NSF International can be found at nsf.org.
Description
In this role, you will report directly to the Senior Business Manager Water EMEA
Your responsibilities will include
- Manage accounts with medium impact and/or complexity
- Manage customer account scope, audits, deliverable, timelines, services levels, quotes
- Identify and provide input to process improvement opportunities
- Provide customer education/consultation on standards, regulations or audit process
- Work in tandem with Sales and Program leaders to maximize growth opportunities
- Help assure clients’ compliance with certification requirements and timely support to achieve certification
- Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
- Nurture client relationships
- Support accounts payable in resolving client payment issues
- Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
- Identify and procure new business or cross-selling opportunities with assigned customer
- Develop client-specific solutions based on client needs
- Trend analysis to maintain good understanding of technologies used in assigned market area as well as to identify areas of improvement
Qualifications
Your Profile:
- Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
- Experience in customer facing roles
- Ability to manage customer accounts
- Good organisational and prioritisation skills
- Strong interpersonal & communication skills
- Results orientated
- Attention to detail
- Committed to service excellence
- Cross selling skills
- Ability to autonomously manage projects, ownership
- Always looking for solutions to assist the clients
- Collaborative mindset, team player
- English mandatory (working environment language), plus one other language skill
- Excellent knowledge and use of Microsoft Office suite
- Hybrid role 3 days office (Belgium) max 2 days home.
- Training on certification standards and processes will be provided
LI-DNP
Work Classification: Hybrid
Job: Account Management
Primary Location: BE-BE-Zaventem
Schedule: Full-time
Requisition Title:Account Manager II Residential
Job Number:BDG1253
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