User Experience
Il y a 4 mois
We are currently seeking a skilled **User eXperience expert **to join our team for a challenging opportunity with European Institutions in a **near site **position, in **Brussels**
**Get to know us - SEIDOR**
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.
**Your Role**
- Collaborate with team members for operations support.
Managing data transmission to the test provider, generating data tables, and handling result files.
- Provide regular and accurate reports related to testing events, statistics linked to testing performance.
- Contributing to the creation of user guidance notes and communication letters using internal IT tools.
- Collaborate with DIGIT IT experts to ensure seamless integration and support of information systems.
- Manage and coordinate wiki sites, collaborative sites (Teams and SharePoint sites) to facilitate information sharing.
- Manage incidents related to information systems and organize reporting structures.
- Develop and implement processes for incident resolution and reporting.
- Develop and organize user documentation for the use of the test provider’s information systems.
- Answer to and resolve technology-related incidents and service requests, including troubleshooting issues and escalate problems as necessary.
- Conduct user, service, and project meetings to gather feedback and provide updates.
- Develop and implement support processes to improve service delivery and efficiency.
- Enhance automation level
What’s in it for you?
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
**Who We Are Looking For**
- Knowledge of wiki, collaborative sites
- Knowledge in end user assistance or support of information systems
- Excellent reporting skills, dynamic statistics
- Experience of relational database systems (e.g. Oracle)
- Experience of SQL
- Knowledge of HTML/CSS/JavaScript/PHP/Visual Basic
- Experience in user support.
- Knowledge of operating systems (e.g. Windows, Linux)
- Ability to give business and technical reports
- Ability to work with a degree of autonomy and be an excellent team player
- Ability to cope with fast changing technologies used in the EPSO’s field of activity, including modern
technologies used in the field of assessment/testing such as gamification
- Good communication skills with technical and non-technical audience
- Analysis and problem-solving skills, problem solving attitude
- Communicate the organisation’s vision and goals from an end-user point of view
- Capability to write clear and structured technical documents
- Ability to participate in technical meetings and good communication skill
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