IT User Adoption and Change Lead
il y a 4 semaines
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
**_Job overview and responsibilities_**
Syensqo, a premier multinational materials company, is in search of an IT User Adoption and Change Lead to spearhead the adoption of IT solutions across the organization. This strategic role involves overseeing the implementation and user acceptance of new IT systems and technologies, managing communication about changes and new features to all users, and developing an ambassadors network to support and implement changes. Additionally, this role will be responsible for all Experience Level Agreement (XLA) related topics and implementing experience-based Key Performance Indicators (KPIs) to ensure a focus on user satisfaction and continuous improvement.
Key Responsibilities:
- Develop and implement strategies for effective user adoption of new IT solutions, ensuring alignment with business objectives and user needs.
- Lead change management initiatives related to IT, including the creation and execution of change management plans that minimize employee resistance and maximize employee engagement.
- Design and deliver training programs and materials to facilitate smooth transitions to new technologies and systems.
- Serve as the primary point of contact for all communications related to IT changes, updates, and new features, ensuring clear, concise, and consistent messaging.
- Collaborate with IT development teams to understand upcoming changes and features, translating technical details into user-friendly language.
- Monitor and evaluate the effectiveness of adoption and change initiatives, using feedback and metrics to drive continuous improvement.
- Foster a culture of innovation and continuous learning, encouraging feedback and suggestions from users to enhance IT solutions.
- Manage a team of adoption and change specialists, providing guidance and support to achieve team and organizational goals.
- Develop an ambassadors’ network within the organization to support and implement changes, acting as change champions within their respective departments.
- Responsible for all XLA related topics, ensuring that IT services are aligned with user experiences and expectations.
- Implement and monitor experience-based KPIs to assess the success of IT solutions from the user's perspective, driving continuous improvement in IT service delivery.
**_Education and experience_**
- Bachelor’s degree in Information Technology, Business Administration, Organizational Psychology, or a related field.
- Minimum of 7 years of experience in IT, with at least 3 years focused on change management, user adoption, and experience management.
- Proven track record of successfully leading large-scale IT change management and adoption projects.
- Strong understanding of change management principles, methodologies, and tools, as well as experience with XLA frameworks.
**_Skills and behavioral competencies_**
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Excellent analytical and problem-solving abilities, with a focus on user experience and satisfaction.
- Ability to work in a fast-paced, dynamic environment, managing multiple priorities simultaneously.
- Fluent in English, with additional languages considered an asset.
**_Language skills_**
English
- Be part of and contribute to a once-in-a-lifetime change journey
- Join a dynamic team that is going to tackle big bets
- Have fun and work at a high pace
- Have a high level of autonomy
About us
-
IT Process Analyst
Il y a 5 mois
Brussels, Belgique Pauwels Consulting Temps pleinWe want to strengthen our team of Process Analyst/Service Desk Lead/Change Manager for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on! Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional...
-
Change Manager
Il y a 5 mois
Brussels, Belgique Anais Digital Temps plein**Location** - Brussels, Belgium **Type of job** - Full-time **Category** - Management Anais Digital, recognized for its innovative approach to digital transformation, is looking to recruit an experienced Change Manager. This role is essential to support our customers and internal teams in managing the change associated with the implementation of new...
-
Technical Team Leader
Il y a 5 mois
Brussels, Belgique AbAKUS IT Solutions Temps pleinABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement. **As our Technical Team Leader, you will dive into a...
-
Change Office Lead
il y a 1 mois
Brussels, Belgique Allianz Trade Temps pleinThe Change Office Lead is an experienced project manager,responsible for overseeing and driving the successful implementation of change initiatives within the organization. It involves managing change projects, coordinating with various stakeholders, and ensuring that changes are effectively communicated and integrated into the organization's processes and...
-
Junior Change Management Partner
Il y a 5 mois
Brussels, Belgique Charles River Laboratories Temps plein**Req ID #**:220108**Location**:Brussels, BE - Hatfield, GB, AL10 9SN - Cologne, NW, DE, 51105 - Munich, DE, 80538 - Cambridge, GB, CB23 6DP - Paris, FR - Dublin, IE, D09 - MADRID, M, ES, 28029 - US - Saint Germain Nuelles, FR - Matfors, SE, 864 31 - Munchen, DE, 80333 - Keele, GB, ST5 5SP - Port Seton, GB, EH32 0TD- At Charles River, we are passionate about...
-
Change Manager Finance
Il y a 5 mois
Brussels, Belgique BICS Temps pleinThe change manager supports and drives change initiatives in Finance in such a way that they meet the pre-defined objectives for adoption (e.g.: solution is used). The change manager is focusing on the human side of change, including changes in business processes, systems and technology, job roles, organizational structures, and more. Primary responsibility...
-
Problem and Change Analyst
Il y a 7 mois
Brussels, Belgique NRB Temps pleinThe Problem & Change Analyst (PCA) will work in the service domain: Message Exchange (MEX). The functional domains are Structure, Rectification, Measure and Cross. Everything related to transaction processing CMS. Excluded are batch processing and BI-reporting. The activities will focus on problem and change analysis: - The main activity of the PCA will be...
-
Stakeholder & Change Management Specialist
Il y a 5 mois
Brussels, Belgique Skillfinder S.a.rl. Temps pleinSkillfinder S.a.rl. Brussels, BelgiumPosted 10 minutes ago Hybrid Contract Negotiable - 1 year contract with the possibility of extension - Brussels, Belgium - Hybrid working We are seeking a highly organized and proactive individual to join our team as a Stakeholder and Change Management Specialist. In this role, the consultant will be part of a team...
-
Product Owner
il y a 1 mois
Brussels, Belgique Syensqo Temps pleinSyensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...
-
Change Manager
Il y a 5 mois
Brussels, Belgique IN·ZO Temps pleinFUNCTION: The Change Manager contributes in defining, executing, monitoring and supervising and communicating changes related to the program FSM (Field Service Management). This program is implementing a new IT solution for the 450 Field Agents that are responsible for maintaining ETB assets over the whole of Belgium. The goal of FSM is to deploy one...
-
Change Manager
Il y a 5 mois
Brussels, Belgique NRB Temps pleinVous souhaitez booster votre carrière dans un rôle de XXX ? Rejoignez notre équipe Local Managed Staffing au sein de NRB ! Le groupe NRB, aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en Software Development, ou encore en...
-
IT Coach
Il y a 2 mois
Brussels, Belgique ARHS Developments Belgium Temps plein**Company Description** Arηs Group - part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our...
-
CRM Lead
il y a 4 semaines
Brussels, Belgique Lyreco Temps plein**Project Leadership & Implementation** - Identify, document, and implement best practices for Customer Care processes, leveraging the capabilities of the new CRM platform. - Develop a comprehensive project roadmap and ensure timely delivery. **Stakeholder Management** - Act as the primary point of contact for all key stakeholders, including senior...
-
Incident Management and User Experience Specialist
Il y a 5 mois
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. As...
-
IT - Global Helpdesk Lead
il y a 4 semaines
Brussels, Belgique Syensqo Temps pleinSyensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...
-
Project Leader/change Manager
Il y a 7 mois
Brussels, Belgique Pauwels Consulting Temps pleinWe want to strengthen our team of Project Leaders/Change Managers for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on! Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional and personal...
-
Project Leader/change Manager
Il y a 5 mois
Brussels, Belgique IT-Planet Temps pleinIntroductie IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw...
-
Change Lead Kyc Operations
Il y a 3 mois
Brussels, Belgique ING Temps pleinChange Lead KYC Operations Employee | KYC Center - Tribe KYC Services | Professional | Belgium | Brussels | **Change Lead KYC Operations** **[Indefinite Contract, Full time, Hybrid Mode - working from home + from BXL/Gent/LLN** **Your role & work environment** As a key player in the Leadership Team for KYC Operations, you will act as main driver for the...
-
Talent IT
il y a 7 jours
Brussels, Belgique Talent IT Temps pleinMission We are seeking a skilled Release Train Engineer (RTE) to join our dynamic IT team. The RTE will act as a servant leader and coach for our Optigen Scrum teams, working closely with Product Owners and Scrum Masters. Your mission will be to guide the release train towards becoming high-performing, self-organizing teams that achieve their goals....
-
IT Area Lead HR, Finance
Il y a 5 mois
Brussels, Belgique ING Temps plein**IT Area Lead HR, Fiance and Reporting** A day in the life of an IT Area Lead of HR and Finance & Reporting Leading the Tech organization of 28 internals and 50+ externals, responsibilities include IT delivery and IT-related decisions and ensuring stability and reliability of the IT services provided. Managing Budget & Resources of the department,...