Problem and Change Analyst

Il y a 2 mois


Brussels, Belgique NRB Temps plein

The Problem & Change Analyst (PCA) will work in the service domain: Message Exchange (MEX). The functional domains are Structure, Rectification, Measure and Cross. Everything related to transaction processing CMS. Excluded are batch processing and BI-reporting.

The activities will focus on problem and change analysis:

- The main activity of the PCA will be to work on enhancements that are deployed in major and minor releases
- Completing business requirements, presenting problems and changes to different governance fora, reviewing functional and technical requirements with the service provider, reviewing and creating test scenarios, some limited testing activities, however the end-to-end and integrated testing is completed by the testing team.
- The PCA is also responsible for developing the work instructions, which will be executed by the first or second line incident solvers.
- The PCA will built expertise in at least one MEX domain to act as the third line for incident resolution. The PCA coordinates the resolution with the IT-vendor and the market parties (mainly DGOs). This is organized in workgroups per domain with the DGOs and the Suppliers, where the changes are reviewed and also where the changes are prioritized.
- Knowledge of the energy market and the MIG-documentation are a bonus.
- The PCA should be able to do detailed analyses of potential complex issues.
- The PCA should be able to explain functional issues in an understandable way to internal customers.
- The PCA will have frequent alignments with the Incidents solver teams to review recurrent incidents and define a permanent resolution and/or develop a workaround (a work instruction needs to be created).
- Problem and change analysis has to be done according the priority categorization.
- Work in close collaboration with the PCA Team Lead, the Domain Lead and the resource manager.
- Service procedures (incidents, problems, changes) in TopDesk have to be followed and quality control has to be done.
- The PCA should be SCRUM/AGILE certified, as the delivery part of problems and changes is switching to scrum. The PCA will be involved in the agile teams and sprint themselves.
- Market and DGO workgroup have to be organized in agreement with the Domain Lead.
- Answers to users are ideally in the language of the user (French, Dutch or English).


  • Problem & Change Analyst

    il y a 4 semaines


    Brussels, Belgique 3D-ICT Temps plein

    Introductie Als Incident, Problem and Change Analyst (PCA) BT (Batch Treatment) sta je in voor het analyseren van problemen en changes die zich voordoen op het CMS platform (Central Market System) en meer specifiek binnen de domeinen Bill en Settlement. Je volgt de Incidenten en problemen en je voorgestelde oplossingen op en zorgt dat deze...

  • Business Analyst

    il y a 3 semaines


    Brussels, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD2714**: **Role: Business Analyst** **Location: Brussels, Belgium** **Requirements**: At least 5 years of relevant experience in a Business Analyst role **Technical experience**: Mandatory: Experience with conceptual modelling techniques and methods - Good expertise in MS Office - Good understanding of IS and...

  • Functional Technical Analyst

    il y a 3 semaines


    Brussels, Belgique 3D-ICT Temps plein

    Introductie - Identifies client needs and translates these into functional/Technical requirements - Analyses business processes and systems to identify improvements - Defines functional and technical specifications - Collaborates with developers to design and implement solutions - Ensures quality assurance of the final product by conducting tests and...

  • Business Analyst

    Il y a 2 mois


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a highly analytical and strategic thinker with a passion for using technology to drive business growth and success? Do you have the desire to be at the forefront of driving and business change within a company? If so, we have the perfect problem-solving opportunity for you! We are seeking a highly motivated and skilled junior, medior, or senior...

  • Business Analyst

    il y a 4 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a highly analytical and strategic thinker with a passion for using technology to drive business growth and success? Do you have the desire to be at the forefront of driving and business change within a company? If so, we have the perfect problem-solving opportunity for you! We are seeking a highly motivated and skilled junior, medior, or senior...

  • Digital Business Analyst

    il y a 3 semaines


    Brussels, Belgique Europe IT Services Temps plein

    **Role: Digital Business Analyst - SDLC (System Delivery Life Cycle)** **Location: Brussels, Belgium** **Language: English, Dutch OR French** **Description**: The Digital Business Analyst identifies and collects the Business’ needs, analyses and defines the Business’ model using conceptual modelling techniques and methods and acts as the interface...

  • Business Analyst

    il y a 2 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a highly analytical and strategic thinker with a passion for using technology to drive business growth and success? Do you have the desire to be at the forefront of driving and business change within a company? If so, we have the perfect problem-solving opportunity for you! We are seeking a highly motivated and skilled junior, medior, or senior...

  • Business Analyst

    Il y a 2 mois


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a highly analytical and strategic thinker with a passion for using technology to drive business growth and success? Do you have the desire to be at the forefront of driving and business change within a company? If so, we have the perfect problem-solving opportunity for you! We are seeking a highly motivated and skilled junior, medior, or senior...

  • Business Analyst

    il y a 5 jours


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a highly analytical and strategic thinker with a passion for using technology to drive business growth and success? Do you have the desire to be at the forefront of driving and business change within a company? If so, we have the perfect problem-solving opportunity for you! We are seeking a highly motivated and skilled junior, medior, or senior...

  • Business Analyst

    il y a 4 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a highly analytical and strategic thinker with a passion for using technology to drive business growth and success? Do you have the desire to be at the forefront of driving and business change within a company? If so, we have the perfect problem-solving opportunity for you! We are seeking a highly motivated and skilled junior, medior, or senior...

  • IT Process Analyst

    il y a 4 semaines


    Brussels, Belgique Pauwels Consulting Temps plein

    We want to strengthen our team of Process Analyst/Service Desk Lead/Change Manager for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on! Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional...

  • Digital Business Analyst

    il y a 3 semaines


    Brussels, Belgique HNM Solutions Temps plein

    **Role: Digital Business Analyst** **Location: Brussels, Belgium** **Language: English, Dutch OR French** **Description**: The Digital Business Analyst identifies and collects the Business’ needs, analyses and defines the Business’model using conceptual modelling techniques and methods and acts as the interface between delivery and business teams...

  • Business Process Analyst

    il y a 2 semaines


    Brussels, Belgique ComTech Europe Limited Temps plein

    My client are looking for an experienced Business Process Analyst to work on an Electric Mobility project. **Mission** In development of electric mobility activities, we are looking for a Business Process Analyst to translate business needs into requirements. He/she will make sure that the requirements are captured, challenged and the impact is verified...


  • Brussels, Belgique Sparagus Temps plein

    We are currently seeking a Functional Analyst with expertise in Salesforce Field Service to join our client's team. The Functional Analyst will collaborate closely with the client's projects and maintenance teams, providing support and resolving incidents and problems related to the Salesforce FSL/Service Cloud solution. The role also involves defining use...

  • Salesforce Analyst

    il y a 3 semaines


    Brussels, Belgique Talan Temps plein

    Company Description Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale? For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad. To do so, we rely both on technological leverage and...

  • Salesforce Analyst

    il y a 3 semaines


    Brussels, Belgique Talan Temps plein

    **A propos de Talan** Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale? For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad. To do so, we rely both on technological leverage...

  • Lead BI Analyst

    Il y a 3 mois


    Brussels, Belgique Card and Payment Jobs Temps plein

    **Lead BI Analyst - Brussels** **Our global client offers a one stop payment solution and as part of their growth plans they are seeking an experienced BI Analyst to be based from their Brussels office** **About the role** As our BI Analyst you will be an innovative and critical thinker producing accurate and timely reporting for a variety of stakeholders...


  • Brussels, Belgique AMA European Consulting Temps plein

    We are looking for a Functional analyst with a technical background. As a senior Functional Analyst with proven experience in bank and insurance, you have over 5 years of experience in managing the functional design of information systems: - You create the concept and manage the planning for preliminary analysis and design phase; - You perform the...

  • Business Analyst

    il y a 4 semaines


    Brussels, Belgique Resultance Temps plein

    **Resultance is unique. What about you?** You are passionate and have a result-oriented culture combined with a great interest in change management challengesYou want to have impact on companies’ performance! **RESULTANCE**, specialist in organizational consulting and change management through process optimization, is an international company based in...

  • Business Analyst Medior

    il y a 4 semaines


    Brussels, Belgique HNM Solutions Temps plein

    **Role: Business Analyst Medior** **Location: Ghent, Belgium** **Language: Dutch** **Hybrid: Ghent area + remote** **Description**: Our client is currently replacing current ITSM software We are looking for a hands-on business analyst to make the implementation of this tooling a success. You will perform the following activities, among others: -...