Salesforce Analyst
il y a 2 semaines
Company Description
Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale?
For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad.
To do so, we rely both on technological leverage and on the strength of our DNA based on collective intelligence, agility and entrepreneurial spirit.
With a presence on five continents and more than 4,000 employees, our goal is to reach more than a €1 billion revenue by 2024. Innovation is at the heart of our development and we are involved in areas linked to the technological changes of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.
**Our values & playfields**:
- Intelligence collective
- Agility
- Entrepreneurship /Intrapreneurship
- Commitment (employees, partners, schools, associations...)
- Respect for human beings and quality of life at work
- Open-mindedness and inclusiveness
**Together, let’s build Talan’s future.**
**Job Description**:
**The mission consists in**:
- Providing support on Salesforce FSL/service cloud solution (user management, master data management)
- Defining use cases and user stories in collaboration with the business analyst.
- Configuring user stories
- Testing the use cases and user stories during System Tests and System Integration Tests
- Supporting Business during User Acceptance Tests
- Managing Sanity checks after the deployment in Production of a release
- Managing the change (User manual, Release notes, training session).
**Qualifications**:
**Technical skills**
- Ability to understand a problem, to reproduce it and to identify its origin
- Ability to work in Agile
- Ability to manage backlog management (using JIRA)
- Ability to manage functional analysis (Use Case / User story description)
- Ability to translate the functional need into user stories,
- Ability to test a solution (Test case definition, execution, bug tracking)
- Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA, ) via tools like Inspector
- Administration of Users, User profiles, permission sets, User groups, User queue
- Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,
- Knowledge of FSL objects (Service appointment, WO, WOLI, Timesheet, ) is a plus.
**Soft skills**
- Good Communication skills (ability to adapt the communication according to the audience)
- Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
- Availability and service oriented for our Business
- Resourceful and technology driven
**We'd love to see**:
- Salesforce Administrator Certification
- 2 years of experience as a Business Analyst or a Functional Analyst
- Languages: fluent in French or Dutch + English.
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