Functional Analyst Salesforce Field Service

Il y a 2 mois


Brussels, Belgique Sparagus Temps plein

We are currently seeking a Functional Analyst with expertise in Salesforce Field Service to join our client's team. The Functional Analyst will collaborate closely with the client's projects and maintenance teams, providing support and resolving incidents and problems related to the Salesforce FSL/Service Cloud solution. The role also involves defining use cases and user stories in collaboration with the business analyst, configuring user stories, testing solutions during system tests and integration tests, supporting user acceptance tests, managing sanity checks after deployment, and overseeing change management activities such as user manuals, release notes, and training sessions.

**Responsibilities**:

- Providing support on Salesforce FSL/service cloud solution (user management, master data management)
- Defining use cases and user stories in collaboration with the business analyst.
- Configuring user stories
- Testing the use cases and user stories during System Tests and System Integration Tests
- Supporting Business during User Acceptance Tests
- Managing Sanity checks after the deployment in Production of a release
- Managing the change (User manual, Release notes, training session)

**Soft Skills Required**:

- Ability to understand a problem, to reproduce it and to identify its origin
- Ability to work in Agile
- Ability to manage backlog management (using JIRA)
- Ability to manage functional analysis (Use Case / User story description)
- Ability to translate the functional need into user stories,
- Ability to test a solution (Test case definition, execution, bug tracking)
- Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA, ) via tools like Inspector
- Administration of Users, User profiles, permission sets, User groups, User queue
- Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,
- Knowledge of FSL objects (Service appointment, WO, WOLI, Timesheet, ) is a plus.

**Desired Soft Skills**:

- Good Communication skills (ability to adapt the communication according to the audience)
- Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
- Availability and service oriented for our Business
- Resourceful and technology driven



  • Brussels, Belgique Oliver James Associates Temps plein

    Oliver James is partnering with a leading banking group in Belgium to find an experienced **Salesforce Functional Analyst** to join their team. The position is open for **freelance** **or permanent** We are seeking a talented and experienced Salesforce Functional Analyst with expertise in Sales Cloud and Marketing Cloud to join our dynamic team. As a...

  • Salesforce Analyst

    Il y a 2 mois


    Brussels, Belgique Equans Temps plein

    **Domaine**: Fonctions Supports/IT et Digital - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - We are looking for a **Salesforce Analyst (Business/Functional)** to strengthen the Equans Belux Salesforce Expertise team in Brussels. In this role you are assigned to a specific Product team. You become part of a team of different analysts,...

  • Salesforce Analyst

    il y a 2 semaines


    Brussels, Belgique EQUANS Temps plein

    We are looking for a  Salesforce Analyst (Business/Functional)  to strengthen the Equans Belux Salesforce Expertise team in Brussels. In this role you are assigned to a specific Product team. You become part of a team of different analysts, architects, developers, SDMs, service coordinators and PLs. Do you have a thorough Salesforce background, possess...


  • Brussels, Belgique EPM Formations Temps plein

    In this role you are assigned to a specific Product team. You become part of a team of different analysts, architects, developers, SDMs, service coordinators and PL’s. Do you have a thorough Salesforce background, possess good organization skills as well as the ability to interact with the business (analyze new requirements and turn them into good...


  • Brussels, Belgique Entico Temps plein

    03-05-2024 Brussels We are currently looking for a “**Salesforce Analyst/Developer**” **for Brussels. **DESCRIPTION/PROFILE** - Providing support on Salesforce FSL solution (user management, master data management) - Defining use cases and user stories in collaboration with the business analyst. - Configuring & Developing user stories - Testing the...

  • Salesforce Analyst-developer

    Il y a 18 minutes


    Brussels, Belgique Entico Temps plein

    03-05-2024 Brussels We are currently looking for a “**Salesforce Analyst/Developer**” **for Brussels. **DESCRIPTION/PROFILE** - Providing support on Salesforce FSL solution (user management, master data management) - Defining use cases and user stories in collaboration with the business analyst. - Configuring & Developing user stories - Testing the...


  • Brussels, Belgique Oliver James Associates Temps plein

    Oliver James is looking for a **Salesforce Functional Analyst Consultant** for different roles, with strong capabilities. The position is open for freelance or permanent. We introduce talented people to great organisations so that both may grow and benefit from each others experiences, helping to fulfil their potential. As such, you can come to expect a...

  • Functional Analyst

    il y a 7 jours


    Brussels, Belgique Yechte Consulting Temps plein

    **Responsibilities**: - Providing support on Salesforce FSL/service cloud solution (user management, master data management) - Defining use cases and user stories in collaboration with the business analyst configuring user stories - Testing the use cases and user stories during System Tests and System Integration Tests - Supporting Business during User...


  • Brussels, Belgique Paradigm Temps plein

    **Functional Analyst Salesforce** - Paradigm, organisme d’intérêt public, est le leader de la transition numérique à Bruxelles. Nous accompagnons nos clients - les institutions publiques bruxelloises - dans leur transition digital. Travailler pour Paradigm, c'est avoir un impact réel sur la vie quotidienne des Bruxellois._ Au sein du pôle Digital...

  • Salesforce Analyst

    il y a 3 semaines


    Brussels, Belgique Talan Temps plein

    Company Description Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale? For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad. To do so, we rely both on technological leverage and...

  • Salesforce Analyst

    il y a 3 semaines


    Brussels, Belgique Talan Temps plein

    **A propos de Talan** Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale? For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad. To do so, we rely both on technological leverage...

  • Salesforce Analyst

    il y a 3 semaines


    Brussels, Belgique Sympl Temps plein

    Heb jij een **passie** voor **technologie** en ben je klaar om je carrière naar een **hoger** niveau te tillen? Heb jij ervaring met **Salesforce technology** en wil je deel uitmaken van een stabiel bedrijf? Dan is de functie van **Salesforce** **Analyst** bij Equans echt iets voor jou! Aarzel niet en solliciteer nu! - Groei door bij een stabiel bedrijf-...

  • Salesforce Analyst

    il y a 2 semaines


    Brussels, Belgique IT Human Resources Temps plein

    Salesforce Analyst/Developer Brussels, Belgium We're seeking a Salesforce Analyst/Developer for a client in Brussels. Start Date: 01/07/2024 Contract: Initial 2-year contract Work Arrangement: Hybrid policy, requiring 2 days/week onsite Language Requirements: Dutch/French Key Responsibilities: - Provide support and maintenance for Salesforce Field...

  • Functional Analyst

    Il y a 2 mois


    Brussels, Belgique Experis Belgium Temps plein

    Location: **BRUSSEL** - Type: **Perm** **#20134** **Functional Analyst** **Context** Our client is a large company whose aim is to improve the lives of several thousand people in Brussels. They are currently in transition and are looking for experienced profiles to help them with their numerous projects. One of the profiles sought is a **Functional...

  • Functional Analyst Salesforce

    il y a 3 semaines


    Brussels, Belgique Oliver James Associates Temps plein

    **In big words what does it consist in ?** - Interacting with our projects & maintenance teams. - The mission will be done in Time & Materials in our offices, or in Homeworking (2 days per week - outside covid periods). *** **What are your responsibilities ?** - You will provide support on Salesforce FSL/service cloud solution - You will define...


  • Brussels, Belgique CIBG Temps plein

    **Functional Analyst Salesforce** - Paradigm is de instelling van openbaar nut die verantwoordelijk is voor de digitalisering van het Brussels Hoofdstedelijk Gewest. Wij ondersteunen onze klanten - de Brusselse openbare instellingen - _in_ hun digitale _transitie_._ Werken voor Paradigm betekent een reële impact hebben op het dagelijkse leven van de...

  • Salesforce Functional Analyst

    il y a 3 semaines


    Brussels, Belgique Talan Consulting Temps plein

    **Company Description** Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale? For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad. To do so, we rely both on technological leverage...

  • Salesforce Developer

    il y a 3 semaines


    Brussels, Belgique Equans Temps plein

    **Requisition ID**: 43641 **Domain**: Digital and IT/Developer **Contract type**: Permanent **Schedule**: Full-Time We are looking for a **Salesforce Developer** to strengthen the Equans Belux Salesforce Expertise team in Brussels. Do you have thorough technical background, possess good organization skills, and the ability to translate functional...

  • Salesforce Developer

    Il y a 2 mois


    Brussels, Belgique Equans Temps plein

    **Domaine**: Digital et IT/Développeur - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - We are looking for a **Salesforce Developer** to strengthen the Equans Belux Salesforce Expertise team in Brussels. Do you have thorough technical background, possess good organization skills, and the ability to translate functional requirements into...

  • Functional Analyst

    il y a 2 semaines


    Brussels, Belgique HAYS Temps plein

    Brussels | Functional Analyst | Banking | 1095101 Hays is looking for a **functional analyst **for a client based in **Brussels**. - **Banking sector**: - **English + French or Dutch**: - **Previous experiences as a functional analyst** The main focus of the project will be on supporting the team in developing and testing software. **What will you get...