Customer Service Support
il y a 2 semaines
**Fonction**:
Fournir un excellent service à nos clients est un must Ces valeurs vous tiennent-elles à cœur ? Alors vous êtes celui ou celle que nous recherchons
Les tâches du Support After Sales sont les suivantes:
- Prise de rendez-vous (via téléphone, mail ou en ligne) pour les clients de l’ensemble des D’Ieteren Centers, dont le véhicule nécessite un entretien ou une réparation en après-vente.
- Comprendre les problèmes techniques, évaluer ces derniers et planification des actions à réaliser sur le véhicule, à l’égard du planning de l’atelier mécanique.
- Préparation du rendez-vous client, quelques jours avant son arrivée, création des fiches de travail et commandes des pièces de rechange nécessaires.
- Gérez les courriers entrants.
**Profil**:
Tout en étant liée à l’après-vente, cette fonction est absolument orientée client - la satisfaction de ce dernier est le but à atteindre.
- Vous êtes intéressé par le monde de l'automobile
- Vous êtes orienté(e) vers les solutions, motivé(e) mais surtout orienté(e) vers le client.
- Une conversation téléphonique se déroule de manière fluide et spontanée ; vous êtes extraverti et possédez de solides compétences en matière de communication.
- La gestion du stress n'est pas un problème pour vous
- Vous parlez parfaitement le néerlandais et le français. La connaissance de l'anglais est un atout important
- Vous êtes un digne représentant des marques que nous vendons
Postulez rapidement et qui sait, vous pourriez devenir notre nouveau collègue
**Offre**:
D'ieteren Centers vous offre un travail stimulant et varié au sein d'une équipe dynamique de 8 collègues. Il est important de continuer à apprendre et à grandir, y compris pour nous D'ieteren Centers propose un programme de formation complet.
Vous pouvez compter sur un salaire attractif, des avantages extra-légaux intéressants tels qu'une assurance groupe, une assurance hospitalisation, une assurance ambucare, des chèques repas et la possibilité de travailler à domicile 2 jours par semaine.
Ce poste est situé dans notre concession Auto Center Zaventem et offre l'opportunité.
Intéressé ? N'hésitez plus et postulez
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