Collections Specialist

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are looking for a Collections Specialist to join our team in Ghent. You will be part of the Finance team and be reporting to the Team Lead. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances.

What you’ll be doing:

- Making outbound collection calls in a professional manner while keeping and improving customer relations (50+ per day).
- Collecting customer payments in accordance with payment due dates.
- Identifying issues attributing to account delinquency and discussing them with management and with Sales Rep.
- Interacting with collection agencies through on-going communication to resolve delinquent accounts.
- Supporting operations by managing customer overdue accounts and collection activities by identifying the accounts delinquent/ Default/Write-off.etc.

What you need to bring:
We’re a team of 18 people located in North America, Europe and Asia Pacific. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you
- 1-2 years of experience in a collection function or customer facing role.
- Excellent written and spoken English and French.

Even better if you have, but not necessary:

- Knowledge of the finance industry

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Unlock your potential with our growth program, paving the way for promotions and career advancement;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Health & Wellness Credit
- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Regular breakfast or lunches, drinks & snacks

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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