Senior IT Service Manager

Il y a 3 mois


Brussels, Belgique FST Temps plein

We are seeking an experienced Senior IT Service Manager. This role is key to aligning IT services with our organizational objectives, driving operational efficiency, and fostering innovation.

**Key Responsibilities**:

- Develop and implement IT service management strategies and frameworks to support organizational objectives and establish a robust IT service management program.
- Refine and enhance the organization’s service portfolio, ensuring alignment with industry best practices and taxonomies.
- Collaborate with senior-level stakeholders to define and implement KPIs that emphasize diversity, inclusion, and service effectiveness.
- Drive the organization-wide adoption of ITIL best practices for service management.
- Identify, evaluate, and mitigate risks to ensure the security, reliability, and resilience of IT services.
- Draft, socialize, and ensure organization-wide adoption of IT service policies and frameworks.
- Align IT services with strategic business goals and provide leadership for transformation initiatives.

**Requirements**:

- 10+ years of experience in IT service lifecycle and portfolio management, including design, management, and transformation.
- In-depth knowledge of IT service management principles, ITIL framework (v3 or higher), and industry standards.
- 5+ years of hands-on experience with ServiceNow for service management automation and governance.
- 7+ years of experience implementing strategic transformation initiatives across large organizations.
- Experience working in Agile environments and proficiency with tools like JIRA, ServiceNow, and Confluence.

**How to Apply**:
**About us**:
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.

Join our team and enhance your career with emerging technologies

Pay: €6.000,00 - €7.000,00 per month

Work Location: In person


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