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Senior IT Program Manager

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Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.

**Responsibilities**:
The Strategic Accounts Practice (SAS) within Proximus NXT IT stands as the largest and most vital division for the success of our entity.

For a sub-practice of the Strategic & Mission Critical Services, we are looking for a highly experienced IT Program Manager to lead and manage the complex IT projects within the public safety sector.

**Responsibilities**:

- Program Leadership: Oversee the planning, execution, and delivery of IT projects, ensuring alignment with organizational goals and public safety customers’ requirements.
- Team Leadership: Lead and mentor a team of IT project managers, fostering a collaborative and high-performance work environment in order to deliver projects and program(s) On Time, On Budget and On Scope (OTOBOS)
- Stakeholder Management: Engage with key stakeholders, including public safety officials, to gather requirements, provide updates, and ensure successful program outcomes.
- Resource Management: Allocate and manage resources effectively, including budget, personnel, billability and technology, to ensure program success.
- Risk Management: Identify and mitigate risks associated with IT programs, ensuring continuity and security of public safety operations.
- Quality Assurance: Ensure all deliverables meet the highest standards of quality and compliance with relevant regulations, policies and PXS NXT IT procedures.
- Reporting: Provide regular updates and reports to senior management and stakeholders on program progress, challenges, achievements and projects/program P&L’s.

Profile

Education: Master degree in Project and Program management, Computer Science or Civil Engineering in IT.

Certifications: PMI and Prince2
Languages: Fluent in English, Dutch and/or French

Professional experience:

- At least 15 years of experience in IT project/program management, with at least 5 years in a senior role within the public safety sector.
- Demonstrated expertise in PMI methodologies, including:

- Project Integration Management: Ability to coordinate all aspects of a project, ensuring that project goals are met
- Scope Management: Proficiency in defining and controlling what is included in the project.
- Time Management: Expertise in developing and managing project schedules to ensure timely completion.
- Cost Management: Skills in budgeting and controlling project costs.
- Quality Management: Ensuring that project deliverables meet the required standards.
- Human Resource Management: Effective team leadership and resource allocation.
- Communications Management: Strong communication skills for stakeholder engagement and reporting.
- Risk Management: Identifying, analysing, and responding to project risks.
- Vendor/partner Management: Managing vendor/partner procurement processes and vendor/partner relationships.
- Stakeholder Management: Engaging and managing stakeholder expectations and involvement.
- Knowledge: In-depth understanding of public safety operations and the unique challenges and requirements of IT systems in this environment.

Soft skills:

- Strong leadership, communication, and interpersonal skills.
- Proven ability to manage large-scale IT programs and work effectively with diverse teams and stakeholders.
- Problem-solving mindset, always with an eye on the result
- Strong financial knowledge to manage and understand managed services and outsourcing contracts and/or project P&L’s
- Positive and constructive, even in difficult circumstances, stress resistant.
- Strong in cooperation, you can mediate and create a real group spirit.

If you recognize yourself in these requirements, we are looking forward hearing from you

LI-DNI