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Business Consultant for Customer Journey Analytics
il y a 4 semaines
We are moving towards a data-driven world with boundless possibilities. At Telenet, data is recognized as the fuel & engine under the hood that can improve everything in our business. As a Business Consultant within the Data department at Telenet, you help our organization to make decisions, not by gut feeling, but based on facts and data. You are the one translating the data into reports and insights that help enhance the experience of our customers and the performance of our company.
You will join a multidisciplinary Data team where Customer Journey Analytics and Insights are central. Together with the team you will directly contribute to Telenet’s customer experience and operational excellence.
**Your tasks as a Business Consultant**:
- You develop curiosity and understanding of your domain’s business context and processes which positions you as a perfect data partner to your stakeholders
- You understand the business context and processes underlying the business requests and can reformulate it into a clear insights question
- You collect, query, clean, validate and manipulate the data you need from different sources
- You define, build and automate reporting dashboards relevant for the business topic you are working on
- You develop a proactive partnership with your stakeholders so that our data assets can help them as efficiently as possible
- You perform deep-dive analyses on specific insights requests that lead to actionable recommendations for the business colleagues
- You take initiatives to enhance the adoption of data solutions and the data fluency of your business stakeholders
- You support your colleagues and help them where possible
- You take an active role in the community of data analysts within Telenet, through sharing sessions, inspiration and coaching
**Our ideal Business Consultant**:
- You have a hands-on mentality to really dive into the data and find the answers
- A drive to manage an analytics initiative end to end, including effective storytelling and stakeholder management
- Critical thinking and a problem-solving and result-driven mindset
- Understanding / interest in process mining and/or customer journey reporting
- Solid knowledge of one of the main dashboard tools (Qlik Sense, Power BI or Tableau); previous Qlik Sense experience is a plus
- Solid knowledge of SQL. Experience with Snowflake is a nice to have
- You have a relevant experience or degree and you are passionate about Data
- Master's degree in a quantitative field (business engineering, TEW, computer science, information management...) or equivalent through experience
- Relevant work experience
- Fluent in English. Knowledge of Dutch/French is a bonus
**What we have to offer**:
- A varied job in which you produce tangible results and make your mark
- All the space you need to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities
- Opportunity to work from home 60% of your time (Wednesdays being mandatory in the office)
- A competitive gross monthly salary that we complement with a lot of fringe benefits (meal vouchers, mobile phone, mobility budget, hospitalization insurance, telephone subscription, discounts on Telenet products, working from home, etc.)
- Join a team of young, dynamic, enthusiastic, and results-driven data profiles, with fun team buildings, on-site padel games and the occasional afterwork drinks
