Capacity Planner and Hypercare Coordinator

il y a 2 semaines

OttigniesLouvainlaNeuve, Belgique DSM Temps plein

**Job title**: Capacity Planner and HyperCare Coordinator

**City, Country**:Louvain la Neuve, Belgium

**Work mode**:Onsite

Responsible for orchestrating flows within local supply chain in adherence with customer requests and stand leadtime agreements, by following production schedules which meet company punctuality/customer satisfaction targets while optimizing inventory and local supply chain’s efficiency.

Additionally, the “HyperCare SPOC” plays a key role in responding to and resolving issues (raw material delay/stock issue)in collaboration with local teams to meet customer requirements and drive the service in aim of maximizing the service, costs, cash and trade offs.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

**Your Key Responsibilities**

Hyper Care SPOC:

- Establish and update the hypercare process documentation as well as the list of hypercare products.
- Optimize the supply chain processes for key customers in order to reach OTIF and CCP 1st. Participate in the various meetings when necessary.
- Ensure that the SO is correctly fillled and alert CX if any deviation/error.
- Update and conduct the hypercare daily monitoring meeting with the various partners (QC, production and planning) in order to monitor and ensure adherence to deliver the OTIF (actions plan follow-up).
- Bring samples (co-ship & pre-ship) to Sampling team with the documents and ensure that the samples are sent according to the defined adherence.
- Ensure reporting and highlight any deviation to management.
- Share information with different stakeholders to ensure good communication on the hypercare topic.
- Produce an appropriate report on hypercare every quarter to present current performance and opportunities for improvement.
- Support or lead Root Cause Analysis (RCA) for identified deviations and participate in the follow-up action plan.
- Coordinate and participate in the investigation of customer NCs.
- Conduct audits related to hypercare and submit associated action plans.

Capacity planner:

- Create process orders or ZFRO orders to ensure on time in full delivery for customers in accordance with the required batch size, available capacity and raw materials.
- Release plan orders and monitor Process Orders - monitor priorities through the whole supply chain to satisfy client’s requests.
- Review of order status with supply chain stakeholders (production, QC, internal logistics, )
- Confirm and ensure a proper follow-up of customer orders until departure - including exploring option to expedite the order sooner if possible & requested by customer
- Proactively inform customer experience teams if any issues on orders - be the single point of contact for Customer Experience regarding status and timing on open sales orders - voice of the plan - be the voice of the plant by consolidating information from the whole local supply chain and external partners and sharing on single message to our clients ; being the FIRBELL representative to safeguard the reputation of the company.
- Partner with the production team to check planning adherence.

**We Bring**
- Empowerment to make meaningful contributions while upholding ethical standards.
- Recognition and celebration of your efforts and accomplishments
- Opportunities for growth and advancement for those who embrace innovation and take initiative
- Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions
- Responsibility and accountability in living company values and driving sustainable solutions
- Supportive environment where individuals are empowered to progress and contribute to meaningful change

**You Bring**
- A sense of ownership, delivering results that matter and contribute significantly to our success.
- Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.
- A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership.
- A commitment to teamwork, fostering collaboration and respecting diverse perspectives.

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcin

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