International Payments Support Specialist
Il y a 3 mois
**Key Responsibilities**:
- Perform root cause analysis for recurring issues and suggest preventive measures and improvements.
- Handle escalations from business users, providing guidance and status updates on production issues.
- Support system upgrades and patches, ensuring mínimal downtime and smooth transitions.
- Document issues and solutions in support logs and knowledge bases to ensure knowledge sharing with team members.
- Work in shifts (if required) to provide 24/7 support depending on business needs.
**Qualifications & Skills**:
- Strong knowledge of payment flows, SWIFT, SEPA, and other global payment standards.
- Familiarity with incident management tools such as [**], ServiceNow, and Jira.
- Basic understanding of SQL, Unix/Linux systems, and scripting for troubleshooting.
- Excellent communication skills in English; additional language proficiency is a plus.
- Experience working with global teams across different time zones.
**Language Requirements**:
Fluency in English and Dutch/ French is mandatory.
**How to Apply**:
**About us**:
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.
Join our team and enhance your career with emerging technologies
Pay: €6.000,00 - €7.000,00 per month
Work Location: In person
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