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Customer Service Coordinator
Il y a 5 mois
Added 11/01/2023
- English and French speaker
- Previous experience needed within Customer Service and/or Supply Chain
**About Our Client**:
My client gives you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, they will help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
**Job Description**:
- Assist internal and external customers with any request
- Assist the product service providers with any request
- Order management e.g. order entry, data validation, logistics follow-up, etc
- Organization and monitoring of deliveries
- Preparation of shipping documentation
- Organization of waste disposals
- Follow up on invoicing requirements such as billing blocks, credit and debit notes
- Set up of new customers in order entry systems, with the contracted manufacturer, carriers etc
- Maintenance of customers data in all systems and with all parties involved
- Monitor customer license limits and the validities
- Complaint entry and product return organization
- Support the reporting to Nuclear Control Authorities
- Coordinate Software installations with customers and licensor
- Revision and submission of supplier invoices
- Support finance team with VAT reporting and credit collection
- Support the line manager on any department request, projects and objectives
- Support the supply chain team on production requirements
- Participate to the "on call" 24/7 rotation when applicable
- Assures that all activities are performed according to the applicable procedures.
- Assures that all activities related to Customers are in line with local legislation and corporate SOP's.
**The Successful Applicant**:
- You are a **French **speaker first as you are responsible for France as a region.
- You speak **English **fluently as this is the internal company language.
- Solid knowledge of a customer service or supply chain oriented job.
- General understanding of department fundamentals.
- Proactive mindset.
- Punctual way of working.
**What's on Offer**:
- Contact- Annelies Van de Wiele- Quote job ref- JN-012023-5897810**Job summary**:
- Sector- Customer Service- Sub Sector- Supply Chain- Industry- Healthcare / Pharmaceutical- Location- Zaventem- Contract Type- Temporary- Consultant name- Annelies Van de Wiele- Job Reference- JN-012023-5897810
