Analyste Client Services
il y a 2 semaines
Aide les clients à répondre aux questions ou problèmes opérationnels et techniques et s'assure que les demandes sont exécutées. Applique des compétences de résolution de problèmes en fonction des précédents et de l'expérience. Utiliser des compétences en communication pour fournir un service de...**
Beschrijving**
- Aide les clients à répondre aux questions ou problèmes opérationnels et techniques et s'assure que les demandes sont exécutées. Applique des compétences de résolution de problèmes en fonction des précédents et de l'expérience. Utiliser des compétences en communication pour fournir un service de haute qualité à une clientèle spécialisée ;
- Suivre les demandes de renseignements des clients et transmettre les problèmes non routiniers ou complexes au membre de l'équipe approprié, au besoin ;
- Suivre les informations relatives aux problèmes et aux besoins généraux des clients afin de soutenir les efforts de développement commercial ;
- Participer aux activités et initiatives internes visant à améliorer l'expérience client.
**Profile**
- Un diplôme de master ou une combinaison équivalente d'études et d'expérience est requis ;
- 0-3 ans d'expérience professionnelle totale de préférence. Expérience dans un domaine opérationnel et/ou dans les services à la clientèle de préférence ;
- Excellente connaissance de l'anglais. D'autres compétences linguistiques sont un atout ;
- Sensibilisation aux risques ;
- Commercial ;
- Prendre des initiatives ;
- Apprentissage rapide ;
- Bonnes compétences en communication ;
- Résistant au stress ;
- Précis et rigoureux.
**Aanbod**
Notre client dans le secteur bancaire propose un contrat temporaire dans un environnement international.
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