Financial Operations Specialist
il y a 1 semaine
The opportunity
We are looking for an enthusiastic professional to strengthen the team in the operational heart of the company: Merchant Operations. This department is responsible for a range of operational processes: from daily statement processing, data entry, remittance handling, file handling, chargeback & disputes, and much more. Confused by this specific terminology? Do not worry We will explain what this all means when you join us. You will be a part of the Finops team of 4 Financial Operations Specialists. We are only as strong as the weakest link, therefore, you must have a strong team spirit and love working with your colleagues. Together we can make it happen
Your day-to-day responsibilities include
- You are the trusted and go-to person for any questions related to merchant full service financial overview (Incoming transactions, refunds, chargebacks, payouts, reporting ). More specifically, you will take up the role as a 2nd line financial specialist, supporting our customer service (admin & tech).
- You run analysis, partnering with teams internally and acquirers, to help the comprehensive and detailed understanding of merchant’s full service financial situation.
- You are responsible for the comprehensive daily monitoring of merchant’s negative balances across the IFS portfolio.
- You are responsible for taking actions on negative balances - collection of data and decisioning on contacting sales/merchants to recover negative balances. You initiate and manage stakeholder contacts.
- You assure a clear and transparent reporting towards the management and key stakeholders.
- You assume responsibility for financial operations activities that you will complete precisely, flawlessly, and diligently.
- You work directly with the wider Operations Team, Sales, Acquirers, and senior Management for coordination of the full process.
- You will assist in the design process of ways to automate the work to ensure we scale with the business.
- You contribute to the departmental SLA (Service Level Agreement).
- You love working in a team but are not afraid of taking a decision yourself.
**Skills we can't do without**:
- Fast learning ability
- Outstanding analytical & problem solving skills
- Strong Attention to detail
- Good time management and capability to reach deadlines
- Perfect oral & written English
- Bachelor’s degree
- Customer-oriented attitude
- Knowledge of MS Office
**Skills we'd like**:
It would be great if you have the following skills, too:
- Creativity, looking for more efficient ways of work
- A good knowledge of Dutch and/or French
- Openness and ability to work in an international context
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