Chief Technician

il y a 3 semaines

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Chief Technician (Provisioning and Hosting)
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience
- Technical Expertise:
ü Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices

ü Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus

ü Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching

ü Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu

ü Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization

ü Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus
- Collaboration and Communication:
ü Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues

ü Willingness to stay updated on advancements in IaaS technologies
- Documentation and Process Development:
ü Proficiency in documenting current designs and configurations

ü Ability to create and maintain Standard Operating Procedures (SOPs) and training materials
- Availability and Incident Response:
ü Willingness to respond to IaaS incidents even outside regular working hours

**Desirable Qualifications/Experience**:

- Certifications and Training:
ü Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies
- Service Provisioning Experience:
ü Previous work experience in a service provisioning organization.
- Understanding of NATO Responsibilities:
ü Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)

**DUTIES/ROLE**:

- Daily Operations and Maintenance:
ü Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds

ü Perform system administration tasks for other IaaS-related assigned systems
- Troubleshooting and Issue Resolution:
ü Identify and troubleshoot issues promptly, assisting in their timely resolution
- Change Management and Documentation:
ü Follow change management processes diligently

ü Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones
- Strategic Support and Coordination:
ü Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle

ü Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities
- SLA Compliance and Process Development:
ü Monitor compliance with Service Level Agreements (SLAs)

ü Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services
- Reporting and Communication:
ü Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases
- Ad Hoc Responsibilities:
ü Undertake ad hoc tasks related to the NISC Business Area's responsibilities
- Availability and Flexibility:
ü Be prepared to work during scheduled maintenances, service affecting activities, and contingency situations beyond regular business hours

ü Be on-call after working hours on weekends if necessary
- Travel and Deployment:
ü Be ready to travel and work at various locations, including Brainel'Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required

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